Silver Star Motors

Excellent Focus on Customer Needs As a certified pre-owned Merc E350 customer, I make sure that I speak to multiple dealers and test drive multiple cars, before finalizing on a certifi As a certified pre-owned Merc E350 customer, I make sure that I speak to multiple dealers and test drive multiple cars, before finalizing on a certified vehicle. Apart from just test driving, I make sure that I have all the cards laid down in front of me (nothing hidden to be discovered later on). As I was purchasing a Merc E350 certified pre-owned for my wife, I made it double sure that I was buying the right vehicle according to my wife's taste and comfort as well. Evidently the sales associate needed to be extremely patient apart from being honest and having a good choice of certified vehicles in inventory. At Silver Star Motors, I found just that. Anna was the only sales associate that was honest and forthcoming on all her promises across all the dealerships I visited in New York & New Jersey. She is extremely friendly, patient, detail oriented and sticks to her promises. I not only got the choice of car, condition, mileage and price deal that I was looking for, but also experienced first hand great customer service. I told Anna & her boss that the sale was not the end, rather it was beginning of a relationship that would only progress if Silver Star maintains the high level of customer service that they have maintained with me in this buying process. I wholeheartedly recommend Silver Star & Anna for everything that they stand for and look forward to a continued association as customer & dealer. I recommend Silver Star Motors to all buyers who want to take time and get the best bang for their buck. More

Buyer Excelent service. Best dealership to buy Mercedes Benz. Bought two cars very very happy with the deal and wonderful customer service by Annamaria (sa Excelent service. Best dealership to buy Mercedes Benz. Bought two cars very very happy with the deal and wonderful customer service by Annamaria (sales associate) and Joe Tribble (manager). Thank you guys for your help. More

Excellent! Buying a new car should be a fun exciting time. Anna made it so amazing considering it being my FIRST mercedes. She was very friendly and not overbear Buying a new car should be a fun exciting time. Anna made it so amazing considering it being my FIRST mercedes. She was very friendly and not overbearing like some dealerships. She let my significant other and I discuss privately and did not push us at all. Her personality made us so comfortable. I couldn't be happier with my new car and I've already started recommending your dealership. Thank you for EVERYTHING. See you for our NEXT car! More

Glory to the Lord Jesus Christ I would like to say thanks for hiring Herman. He was used by the Lord Jesus Christ for such a time as this to help me get into my first Upscale Car. H I would like to say thanks for hiring Herman. He was used by the Lord Jesus Christ for such a time as this to help me get into my first Upscale Car. Herman and James Palmer treated me with dignity and great respect. I am a middle class citizen with poor credit. There was no way in the natural ream of life that I would qualify for such a beautiful car without someone that was concern about the customer’s ability to pay versa the customer’s past credit history and federal financial labeling. After I purchased my car, I’ve seen Herman twice at the dealership; he has remained the same kind of caring person. James and Herman picked this car out for me. I didn’t look at the car until Dec 28, 2013. James and Herman picked the car out. Most of the people that I run into states, “This is a beautiful car.” Thanks Silver Star Motors Sincerely, Franklin E Rutledge More

Extremely Poor Customer Service, Sales and Dealership I bought my 2012 GL550 from them. If the price was not right, I would have never bothered to deal with them. The dealership is in a bad state, the sal I bought my 2012 GL550 from them. If the price was not right, I would have never bothered to deal with them. The dealership is in a bad state, the sales team is extremely poor and it does not feel like you are at a Mercedes dealership. You could expect service comparable to a cut throat, no name car dealer in a bad neighborhood. We lucked out for the price we paid (I guess good timing), but I would not recommend going back to them. Their mechanics messed up the CPO process as well and the car had to be looked at a few times. More

Used Vehicle Purchase Geoff Pappas was very helpful. The price of the vehicle was a fair price with little room to negotiate. Geoff always communicated with me and was able Geoff Pappas was very helpful. The price of the vehicle was a fair price with little room to negotiate. Geoff always communicated with me and was able to complete this purchase without any problems. Mr. DeMaio was very professional in the finance dept. and made this purchase very smoothly. Great team at Silverstar More

Sale & after sale Purchasing my Mercedes Benz was a great experience.the salesman Roy Lerman was knowledgeable and never tried to pressure me. The first maintenace was Purchasing my Mercedes Benz was a great experience.the salesman Roy Lerman was knowledgeable and never tried to pressure me. The first maintenace was also a very pleasant experience. Most recently Roy Lerman ( my salesman ) set up my new phone with bluetooth. I was having a real tough time with. I give Silver Star Motors the higest recommendation. Frank Indelicato. More

CPO Purchase I was planning to buy a Certified Previously owned Mercedes E350 and was looking for a good car with low mileage and at a reasonable price. I found a I was planning to buy a Certified Previously owned Mercedes E350 and was looking for a good car with low mileage and at a reasonable price. I found a car on cars.com and that lead me to Silver Star Motors. The overall experience of dealing with all of the people at Silver Star was great. The appointment was made by Herman, who was extremely courteous and helpful. At the dealership, i was introduced to Gjon and Joe. Both of them were extremely helpful and knowledgeable about the cars, resulting that in about an hour we were able to narrow my selection to a single car. The price negotiations were not bad either and Joe was very accommodating. Then at the end Bob, the Director Finance, processed all our papers and let me say what a pleasure to deal with Bob. I would like to especially, thank Gjon, who was extremely helpful and knowledgeable and patient through out the process. So i am off with my new purchase and hoping to see many of these gentlemen on my visits to their dealership. So if you are looking for a good car, at a good price and want to have a no pressure dealing, then Silver Star is the place. More

New Car Purchase I just wanted to write to thank you for Florence Cai's finest service while selling me my new car last week. Thank you so much for answering all o I just wanted to write to thank you for Florence Cai's finest service while selling me my new car last week. Thank you so much for answering all of my questions. I'm happy with the car I purchased. If I have any friends looking to buy Mercedes-Benz cars in the future, I'll be sending them to Silver Star, and telling them to ask for Florence Cai. More

What a pleasent experience. I have had a wonderful experience with Mrs Graves. From the very first email to the face to face contact in the car lot. She handed me over to Mr. S I have had a wonderful experience with Mrs Graves. From the very first email to the face to face contact in the car lot. She handed me over to Mr. Savage, and I was off to the races. What I mean is they both were every pleasant people to deal. Mrs. Graves professionalism is the reason I stepped on to the property, and her and Mr. Savage professionalism is eventually why I purchased my vehicle. More