Silver Star Motors

Refreshingly Honest & Friendly I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfie I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfied. They were a pleasure to deal with. I am a salesperson myself & it takes a lot to impress me. These guys are a class act. More

Excellent experience with the purchase of my 2015 S550V4 I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car b I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car buying experience. The sales team and finance team are extremely knowledgeable, thorough and professional. Purchasing a car can be a stressful experience with surprises and empty promises but not here. I was glad to have found a great car service department and the perks offered from this dealership are outstanding and readily available. A special thanks to Jason Spears who guided me through my purchase with ease. More

Very poor customer service experience with Kevin Baker I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for p I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for pick up. In August when I started to inquire about it, I just got thrown off with a myriad of excuses and abrupt answers. I finally got Mr. Baker to say that he was working past Saturday August 30th. I arrived at the reception at 12.00. No one talked to me until 2.00 when I complained to the young receptionist that I felt I was being ignored. Thirty minutes later I was about the only person there and Mr. Baker had not even come to say why it was taking more than two hours for me to pick up a prepaid key. I thought perhaps he had lost the key and did not know how to break the news to me. At the same time I felt abused and disrespected by this guy that I thought in my first encounter to be trying to be helpful . Finally I went to James McGrory with whom I had no appointment to ask for help. To my surprise he was receptive and quickly retrieved the key from the parts dept. with just a simple phone call. I could have kissed his feet. Now the question is why I had too endure such humiliation when the solution was so simple. My name is Kojo and I can be reached at 347 567 5618 More

CPO Purchase Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracu Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracuse to purchase the vehicle and are glad we did so. More

Very friendly, knowledgeable and attentive personnel! Just bought a pre-owned GL450. Gjon was extremely attentive and patient in walking me through a huge stock of GL450. All great options and all my ques Just bought a pre-owned GL450. Gjon was extremely attentive and patient in walking me through a huge stock of GL450. All great options and all my questions were answered promptly. Great purchase experience. Very smooth process. I would recommend Gjon and Silver Star to everyone looking fora preowned mercedes. Thanks Gjon! More

Great experiences Tai Maliki has helped me through two purchases in the last 9 months. Through every step of both purchases, Tai was attentive, responsive, knowledgeabl Tai Maliki has helped me through two purchases in the last 9 months. Through every step of both purchases, Tai was attentive, responsive, knowledgeable and incredibly helpful. It was an easy decision to return for a second purchase. I would recommend anyone interested in a Mercedes to work with him. Recently, there was a service issue with one of the vehicles. Silver Star's service (coordinated through Tai and Mark Gooden) couldn't have been a better experience for me. It was quick, easy, and as always, the Silver Star service was simply outstanding. Reminded me of why I've come to you guys for two cars in less than a year. More

Excellent service and friendly personnel Carlos Nazario is the best car salesperson i have ever met, after having purchased 9 vehicle over a number of years. He treated my wife and I with t Carlos Nazario is the best car salesperson i have ever met, after having purchased 9 vehicle over a number of years. He treated my wife and I with the utmost respect after we were introduced to him. He listened to our needs, regarding the features we were looking for on a 2014 MB SUV. Carlos then suggested different vehicles with various features, considering the price range we were looking for. At no point did Carlos pressure us into spending more for a vehicle that he suggested. Actually, Carlos, with the approval of sales manager Christian Charvet, was able to get us a vehicle with many more features than what we were looking for, at the same price as our budget. This was a great savings on our part. We are very thankful to Carlos and Christian, and not forgetting Silver Star Motors, for that good gesture. Additionally, Carlos is very knowledgeable in the various features of the vehicle we purchased. He explained everything in detail about the features and the different options, and the different prices. This made it easier for us to decide on what vehicle we wanted. Furthermore, Devin Mangru explained in detail the working of the various features of the vehicle. We came away knowing most of the skills needed to operate our new vehicle. Overall, our experience at Silver Star Motors was a pleasant experience, due to the diligent service of Carlos Nazario, Christian Charvet, Devin Mangru, and Bob DiMaio. More

ASK FOR ROGER HARRY! This is my first Mercedes, and as the Star moniker logo embodies, my car purchase experience at Silver Star Motors was just that. Classy, calm, polite This is my first Mercedes, and as the Star moniker logo embodies, my car purchase experience at Silver Star Motors was just that. Classy, calm, polite and most importantly, I felt like a friend, not $$ to be made. This was my best car buying experience. Harry was professional, outright honest, and made everything easy going. There was no haggling, no pushing, I directed the purchase at my own discretion and comfort zone, start to finish. The car was in immaculate condition, and Harry made it a point to address all my concerns. His communication was impeccable. This is the car shopping experience you want. Stuttgart, if you're reading this, you guys are doing all the right things at this dealership. I recommend all prospective buyers to come take a visit. The car I purchased was competitively priced. For a pre-owned car, its in pristine condition. Definitely ask for Roger. In one word, I would describe this experience as "extraordinary". More

EXCELLENT EXPERIENCE! WONDERFUL STAFF! Carlos Nazario treated me with kit gloves. Listened to my needs made them happen. Professional, respectful a gentleman and a scholor! Held my hand fro Carlos Nazario treated me with kit gloves. Listened to my needs made them happen. Professional, respectful a gentleman and a scholor! Held my hand from begining to end and the experience left me breathless. This place works in unisom, team together like a real family. Everyone here loves their work and it shows when you are a customer. Christian Charvet very supportive. Devin Mangru!! REALLY loved this guy-he took much patience to go over the entire function of my new vehicle. Bob DiMaio, great guy. Went through each line of my new contract and gave solid, pratical advice. I would highly recommend this dealership to everyone. Carlos Nazario told me that everything was going to work out and that I would be satisfied and he was right. Everyone I just mentioned, I need to say this, they all know their product like they designed and engineered it themselves. No stone was left unturned and options were laid out and I am a happy, satisfied customer. More

Mr.Katz Exceeded my expectations with such a high standard service! Aaron demonstrated great knowledge of the vehicles. He was able to produce favorable deal Exceeded my expectations with such a high standard service! Aaron demonstrated great knowledge of the vehicles. He was able to produce favorable deal that fit in our budget! More