Silver Star Motors

Many thanks Usually I'm not the person who will take time out of my day to write a negative review about a place or person. I feel it is best to no longer contin Usually I'm not the person who will take time out of my day to write a negative review about a place or person. I feel it is best to no longer continue doing business with that place or person. The reason Silver Star of Mercedes Benz is having the pleasure of me writing a review is because the way they treated me (a loyal customer for seven (7) years) is completely inexcusable, COMPLETELY unprofessional and simply digusting. Let me sum it up..... Brought my CL550 in for service, as well as making arrangements to purchase a G63. After the dealership,having my vehicle for (give or take) 20 days, the only call I received during that time was, not the progress, but when was I going to come in to purchase the G63. When I finally was able to pick up my vehicle (not having it for 35days and not having a loaner car) here is the list of NEW problems that occured while Silver Star of Mercedes Benz had my vehicle..... 1. iPod Missing; 2. Start/Stop Button Missing; 3. Nail in Tire (noticeable, where employee was shown and never returned); 4. Passenger Seat Belt was Broken; 5. Horn was Broken; 6. No Washer Fluid; 7. No Loaner Vehicle (though it stated on the invoice that we WERE given one). Not to leave out that when we were told to pick up our vehicle, when asked about being picked up, we were told to call a cab. As well as when my husband arrived to pick up our CL, they looked at him like he was crazy and had to wait 3 hours for the disaster that was about to unfold. We were so disgusted with their behavior and service, that after my husband being a loyal Mercedes Benz owner since 1989 was leaving Mercedes Benz all together. Thank you Silver Star for being so terrible, because we were able to find Mercedes Benz of White Plains. They are simply incredible. Our vehicle was brought in for service and we are waiting for our G63 to come in. An the best part of it all....we have NEVER been to the dealership. They picked our car up and dropped off a loaner vehicle. So thank you for being so terrible, because it actually worked out in our favor. More

Awesome Experience! The experience of getting my new Mercedes was above and beyond my expectations, I really recommend it, it really was phenomenal. Thanks to the team The experience of getting my new Mercedes was above and beyond my expectations, I really recommend it, it really was phenomenal. Thanks to the team @ Silver Star specially to Aaron Katz Sincerely, Danny More

Amazing experience!! I purchased a preowned certified C class Benz from silver star and my salesman Gjon was the Best!! He was very knowledgeable and patient. He was not I purchased a preowned certified C class Benz from silver star and my salesman Gjon was the Best!! He was very knowledgeable and patient. He was not pushy which was great because when you're making a major purchase, the last thing you need is a pushy salesperson. I would definitely recommend him to all of my friends. From start to finish, the process went so smooth. I am so happy from this experience and look forward to doing business with Silver Star and Gjon in the future!! More

Impeccable service, you feel like family. My husband and I picked up our vehicle yesterday and cannot stop raving about the service. Our sales rep Gjon was so attentive, patient and accommodat My husband and I picked up our vehicle yesterday and cannot stop raving about the service. Our sales rep Gjon was so attentive, patient and accommodating throughout the whole experience. Not only was the process quick and smooth but he took care of everything way before we even thought of calling him. I don't think I would ever try another dealership. Also I must add the the the finance personnel Francesco was also very courteous and thorough. He did not try to 'sell us' anything. He explained everything and listened to all our concerns. The professionalism here is truly remarkable. -Avena L More

Excellent salesman H.Roger Harry was a pleasure to work with. he was not only knowledgable but he had a great personality. He added a little humor to the process. He H.Roger Harry was a pleasure to work with. he was not only knowledgable but he had a great personality. He added a little humor to the process. He followed thru with what he promised and made the whole process enjoyable. More

Our Experience with Aaron Katz of Silver Star Motors Aaron Katz is absolutely amazing. He is extremely articulate and he handles each and every situation that comes his way with Great Aplomb. Mr. Katz Aaron Katz is absolutely amazing. He is extremely articulate and he handles each and every situation that comes his way with Great Aplomb. Mr. Katz makes you feel that you are his most important client. Our experiences with Mr. Katz doesn't end when we walk out the door. It is his attention to detail and his warm and caring manner that has brought our family back to Mr. Katz for the 5th time. I couldn't amazing dealing with anyone else. Mary Anne Caughey More

Refreshingly Honest & Friendly I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfie I would recommend this dealership ! My sales person Josh was great and very patient with me. They gave me a good deal and I could not be more satisfied. They were a pleasure to deal with. I am a salesperson myself & it takes a lot to impress me. These guys are a class act. More

Excellent experience with the purchase of my 2015 S550V4 I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car b I recently purchased a 2015 Mercedes-Benz S550V4 and it was a very nice experience and I absolutely recommend this dealership for a stress free car buying experience. The sales team and finance team are extremely knowledgeable, thorough and professional. Purchasing a car can be a stressful experience with surprises and empty promises but not here. I was glad to have found a great car service department and the perks offered from this dealership are outstanding and readily available. A special thanks to Jason Spears who guided me through my purchase with ease. More

Very poor customer service experience with Kevin Baker I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for p I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for pick up. In August when I started to inquire about it, I just got thrown off with a myriad of excuses and abrupt answers. I finally got Mr. Baker to say that he was working past Saturday August 30th. I arrived at the reception at 12.00. No one talked to me until 2.00 when I complained to the young receptionist that I felt I was being ignored. Thirty minutes later I was about the only person there and Mr. Baker had not even come to say why it was taking more than two hours for me to pick up a prepaid key. I thought perhaps he had lost the key and did not know how to break the news to me. At the same time I felt abused and disrespected by this guy that I thought in my first encounter to be trying to be helpful . Finally I went to James McGrory with whom I had no appointment to ask for help. To my surprise he was receptive and quickly retrieved the key from the parts dept. with just a simple phone call. I could have kissed his feet. Now the question is why I had too endure such humiliation when the solution was so simple. My name is Kojo and I can be reached at 347 567 5618 More

CPO Purchase Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracu Herman and Anna took wonderful care of us, walked us completely through the vehicle and made the entire buying process wonderful. We flew from Syracuse to purchase the vehicle and are glad we did so. More