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Silver Star Motors
Long Island City, NY
799 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
May 29, 2019
Best manager ever Great person, hard worker and he does everything to satisfy the customer! Jackie she is awesome she makes you feel you are at home she worries about Great person, hard worker and he does everything to satisfy the customer! Jackie she is awesome she makes you feel you are at home she worries about the customer and also she is hard work and does everything to make the customer happy! More
by Biagisbon
Employees Worked With
Bob DiMaio, Jacqueline Chait
May 29, 2019
Best experience I’ve ever had I just wanna start by saying Jaquline was the best so helpful so honest and helps me with all my needs even after the sale she’s still as attentive. I just wanna start by saying Jaquline was the best so helpful so honest and helps me with all my needs even after the sale she’s still as attentive. I can call her personally and she helps me with all my need she the best if your looking for some one I definitely recommend her More
by Dominique
Employees Worked With
Jacqueline Chait
May 14, 2019
Unhelpful This dealer is not an upstanding facility.i took my car there for a recall and I also did my service there.i received my car back with an oil leak and This dealer is not an upstanding facility.i took my car there for a recall and I also did my service there.i received my car back with an oil leak and now the blower motor is not working where they perform the recall.i called the service manager James and no help there.i wish I didn’t take my car here.now I may have to pay to fix my car and I have warranty.i will be written a review everyday from now on More
by Paulzx10
Employees Worked With
Jim McGrory, Vladyslav Osadchyi, Rodrigo Oliveira
May 08, 2019
Supreme Service Working with Jacqueline has truly been a pleasure. Her interaction, awareness, advocacy and service has been top notch. She has made this sales proces Working with Jacqueline has truly been a pleasure. Her interaction, awareness, advocacy and service has been top notch. She has made this sales process for me nice and smooth. She has also a very happy, positive energy and willing to get done whatever it is that you need to get done. She will try her hardest to accommodate you and make sure you leave a satisfied customer. I am 100% satisfied and so happy with my new car. She over exceeded my expectations without a doubt. I highly recommend Jacqueline Chait. THE BEST !! More
by DANAG
Employees Worked With
Jacqueline Chait
May 07, 2019
Jacqueline made the car buying experience easy & stressfree. I truly enjoyed working with Jacqueline. Her calm and helpful demeanor really made it an easy experience and I would highly recommend her. She follo I truly enjoyed working with Jacqueline. Her calm and helpful demeanor really made it an easy experience and I would highly recommend her. She followed up on any questions I had and worked hard to find a car that met my specifications. From thereon in, the process was seamless. More
by Susan
Employees Worked With
Jacqueline Chait
May 01, 2019
A delightful experience. We enjoyed working with Jacqueline. She was very knowledgeable and helpful. She stayed late with us and made certain that all or questions were answer We enjoyed working with Jacqueline. She was very knowledgeable and helpful. She stayed late with us and made certain that all or questions were answered. More
by Saunders13
Employees Worked With
Jacqueline Chait
April 06, 2019
Stay away from this dealership I am very disappointed with the my pre-owned S550 purchase and the service that I received afterwards. I purchased the vehicle with CPO warranty and I am very disappointed with the my pre-owned S550 purchase and the service that I received afterwards. I purchased the vehicle with CPO warranty and the prepaid service. The car showed some messages at the time of purchase and I was told to ignore it as it is normal. After driving this for a little over 1000 miles, it was detected that car had defective air bags, brakes, battery failure, tires issues plus others issues when I checked the vehicle out a dealership near to my house. I was advised that car was unsafe to drive. The total cost of the repairs was 3500 and CPO did not cover any of the costs. I contacted Silver Star all the way to the top management and they were not responsive and did not help address the issues. I tried for about 3 weeks for a fair resolution and did not get much of a response at all. I believe I was sold a defective product and then poor customer service from the management afterwards. Do not buy CPO vehicles from this place. More
by Mathew
Employees Worked With
Roger Baichan, Rob Morris
March 27, 2019
Courtesy Car Wash Many Mercedes owners are aware of the courtesy car wash which is done @ any dealership regardless of if you are doing a service that day or not, howev Many Mercedes owners are aware of the courtesy car wash which is done @ any dealership regardless of if you are doing a service that day or not, however this morning I decided to go over to Silver Star Motors to get my car washed, I was told by the employee that approached me that I can ONLY receive a car wash if I was getting my car serviced.. but I have been to many other dealerships and I was never once turned away because it’s a courtesy wash that owners can receive regardless.. now with that being said my lease is almost and I would have considered purchasing a car from this dealership but NO thank you.. I will take my business elsewhere where they don’t have these ridiculous rules..!! I am not blaming the employees of this dealership they are doing a job as they are following rules made by management. The point of this post is that I will take my business elsewhere and buy my G wagon and my friends will also not patronize this dealership! More
by Kimmy1
Employees Worked With
Not sure who to tag!
March 26, 2019
See Christopher at Silver Star Christopher is a very efficient person. We communicated over phone and emails and he got all the paper work ready when I come in to sign the contract. Christopher is a very efficient person. We communicated over phone and emails and he got all the paper work ready when I come in to sign the contract. Thank you Christopher! More
by Authorofthereview
Employees Worked With
Christopher Lopez
March 26, 2019
Excellent experience in acquiring my 1st MB! My wife and I had a pleasurable car buying experience at Silver Star with the help of Christopher Lopez. Christopher is polite and very pleasant to t My wife and I had a pleasurable car buying experience at Silver Star with the help of Christopher Lopez. Christopher is polite and very pleasant to talk to. He answered all the question we had in mind that made us feel at ease and confident in buying our first Mercedes Benz. More
by smoogmb
Employees Worked With
Christopher Lopez
