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Silver Star Motors
Long Island City, NY
799 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
December 11, 2019
Great customer care. Very professional . I worked with Reda and mike and it amazing experience Got exactly what I wanted Highly recommended, great staff, I plan on coming here for many cars . I worked with Reda and mike and it amazing experience Got exactly what I wanted Highly recommended, great staff, I plan on coming here for many cars. More
by djunco00
Employees Worked With
Reda Bouattoura, Bob DiMaio
December 04, 2019
Excellent experience. Jacquie is the best Buying a new car is always stressful but Jacquie made the whole process enjoyable. She was extremely professional and at the same time caring and pat Buying a new car is always stressful but Jacquie made the whole process enjoyable. She was extremely professional and at the same time caring and patient.. I was not even planning to buy a car the day I went to Silver Star Motor...I wanted to visit other places before buying. However, everybody was so nice and welcoming and Jacquie showed so much interest in finding out what I really wanted, that I ended buying my C300 that same day. At the end of the day I had a beautiful car and I was a very happy camper. Thank you Jacquie...you are the best. More
by Loreto
Employees Worked With
Bob DiMaio, Jacqueline Chait, Gregory Diebold
December 03, 2019
Great Experience Working with Jacqueline and the staff was a pleasure and they went out of their way to make it an excellent experience and would highly recommend. Working with Jacqueline and the staff was a pleasure and they went out of their way to make it an excellent experience and would highly recommend. More
by swise66194
Employees Worked With
Bob DiMaio, Mike Balagyozyan, Jacqueline Chait
December 02, 2019
Excellent prices and very professional! Got amazing deals on both the 2020 C300 and GLE 350. Thank you! Bob was also very progressional. Enjoyed working with them both. on both the 2020 C300 and GLE 350. Thank you! Bob was also very progressional. Enjoyed working with them both. More
by HKumar
Employees Worked With
Bob DiMaio, Jacqueline Chait
November 27, 2019
This is my 2nd time working with Jacqueline Chait I highly recommend her as she is professional, knowledgeable and personable , dedicated to her customers needs.. As stressful as it is in purchasing a highly recommend her as she is professional, knowledgeable and personable , dedicated to her customers needs.. As stressful as it is in purchasing a new or pre owned vehicle Jacqueline’s experience will put you at ease and help achieve the purchase of your new vehicle!!Go see Jacqueline Chait at Silver Star Motors!!! More
by F.J.
Employees Worked With
Jacqueline Chait
November 25, 2019
Staff was amazing. They treat you like family. They work with your budget and get the deal done. This is my 2nd purchase from them and things only got better. with your budget and get the deal done. This is my 2nd purchase from them and things only got better. More
by Anthony117a
November 15, 2019
Great service came in today looking for a Mercedes Benz. The process was very transparent and easy. The service provided was very personalized and efficient. highly came in today looking for a Mercedes Benz. The process was very transparent and easy. The service provided was very personalized and efficient. highly recommend any person or institution that is looking for a Mercedes Benz New or used to come and visit Silver Star Motors. I worked with Julian Gonzales the GM and Antony Toro the sales person who assited us in the purchase; they are the best. Thank you Silver Star More
by pennsanto6
Employees Worked With
Bob DiMaio, Julian Gonzalez, Antony Toro
November 14, 2019
I’ve had have The most horrible experience with this dealership. I’ve owned 3 different Mercedes models, 2 of them purchased at Smithtown and Massapequa MB USA branches which I have no complaints about. dealership. I’ve owned 3 different Mercedes models, 2 of them purchased at Smithtown and Massapequa MB USA branches which I have no complaints about. The last one ( where I got my Mercedes GLE 350) was the Silver Star MB LIC location which turned out to be an expensive mistake. 3months of waiting when picking up my car the price and even the “discount” was established. The total with the tax landed at about 63K with 15k down payment payment however then the salesperson talked me into leasing with no down payment needed and similar monthly payment to the one quoted for finance. Long story short after my lease was done I found out that the amount I thought was left to be paid for my car is not the actual balance (MSRP minus the paid off total) but a separate amount about 10k higher calculated by the dealership separately not based on any payments made. Instead of getting a discount I got ripped off. This was not explained to me clearly or at all for that matter. I feel taken advantage of and will never go back there again!!!! More
by krzycho69
Employees Worked With
Jacqueline Chait
November 11, 2019
Buying a Mercedes WE had a pleasant experience at this dealership and the opportunity to haggle was pleasing. Jacqueline was courteous and accommodating. She was helpfu WE had a pleasant experience at this dealership and the opportunity to haggle was pleasing. Jacqueline was courteous and accommodating. She was helpful and did her best to get us the car we wanted. I would recommend her to anyone. More
by amar
Employees Worked With
Roger Baichan, Hakeem Morrison, Danny Rodriguez, Jacqueline Chait, Peter Sukhram
October 25, 2019
exciting The slogan for Mercedes is the best or nothing, that's who Jacqueline is. She exemplifies classiness, refinement and she is second to none. Disappoin The slogan for Mercedes is the best or nothing, that's who Jacqueline is. She exemplifies classiness, refinement and she is second to none. Disappointment is not in her DNA. I must have called her 50 times, and weather it was her day off, out with her family, or the dealership close, she conversed with me ASAP. You want dedication and excellent service, the buck stops with her. aka Superwoman 5 stars More
by Todd
Employees Worked With
Roger Baichan, Joseph Wolf, Jacqueline Chait
