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Silver Star Motors
Long Island City, NY
799 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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June 15, 2020
The great service I always get at Silver Star Mercedes continued with Cindy Casas my service rep. She had my file ready to go she answered any questiins I had including how long the servicing of the vehic continued with Cindy Casas my service rep. She had my file ready to go she answered any questiins I had including how long the servicing of the vehicle would take and was right on point More
by miklm
Employees Worked With
June 15, 2020
Rasal provided 5 star service. He went the “ extra mile” of retrieving my car ; when the dealership was closing due to the protests that evening. Eric Bowles mile” of retrieving my car ; when the dealership was closing due to the protests that evening. Eric Bowles More
by Eric
Employees Worked With
Rasal
June 12, 2020
Rasel Nahar, was excellent! He was very professional at the same time friendly and courteous. Which I find refreshing. So far my interactions has been positive. Thank you Rasel! the same time friendly and courteous. Which I find refreshing. So far my interactions has been positive. Thank you Rasel! More
by Chantou
Employees Worked With
Rasel Nahar
June 12, 2020
Cindy Casas Aristizaba in the Service Dept is the consummate professtional. Nothing during NY's Covid-19 pandemic has been easy, but my experience with Cindy was wonderful. consummate professtional. Nothing during NY's Covid-19 pandemic has been easy, but my experience with Cindy was wonderful. More
by schneidergroup14
Employees Worked With
Other Employees :
Jason Mincica is an exceptional service professional. He achieves excellence in everything he does for the client.
June 12, 2020
Ms Cindy Casas was professional cheerful and kind to all showed passion and dedication to the job made my wait seem short she is simply a joy showed passion and dedication to the job made my wait seem short she is simply a joy More
by jblake698
Employees Worked With
June 11, 2020
Excellent service, Cindy casas was very professional and understood everything that needed to be done to the vehicle and suggested a few more, which made a big difference. Thanks again! understood everything that needed to be done to the vehicle and suggested a few more, which made a big difference. Thanks again! More
by erichpshop
Employees Worked With
June 11, 2020
I am a first tim MB Owner and did not know what I was getting myself into service wise. I just wanted the vehicle. Cindy Casas simplifed everything for me so that I now have a better understanding of how getting myself into service wise. I just wanted the vehicle. Cindy Casas simplifed everything for me so that I now have a better understanding of how to maintain this vehicle. Thank you so much Cindy, your the best. More
by JDoc
Employees Worked With
June 11, 2020
Honest feedback! I was not happy with the service I received when buying my car. If the management team would like to call me regarding this matter I’m more happy to give them feedback. As far as my se received when buying my car. If the management team would like to call me regarding this matter I’m more happy to give them feedback. As far as my service with Cindy, it’s was great! More
by Richie.buri
June 10, 2020
Cindy thank you for all your help! You are the best. I hope one day you can be the supervisor! You deserve it. God bless you hope one day you can be the supervisor! You deserve it. God bless you More
by Toporadical1
Employees Worked With
June 10, 2020
Service was excellent better than my expectations!!! Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work p Specially Cindy Casas ... she was the best customer representative that I know ... always sweet and respectful... She keep me informed of the work process till the car was done !!! And my car runs amazing now..... Thanks Cindy !!!! More
by Juanda718
Employees Worked With
