Silver Star Motors

Carol is by far the best advisor hands down. She goes way above and beyond to make sure her clients are taken care of and satisfied . During the walk through before dropping off my car she noticed a few nip above and beyond to make sure her clients are taken care of and satisfied . During the walk through before dropping off my car she noticed a few nips and scratches and she offered to touch it up . You can message her anytime of the day and she responds so fast! I truly enjoy my service appointments with her ! More

Recently leased a 2021 GLB. Jacqueline was simply the best. She found the perfect car, went the extra mile to get me the best price. best. She found the perfect car, went the extra mile to get me the best price. More

I had a horrible experience at this dealership I was given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of servic given the dirtiest smelliest loaner car ever. Once my lease is up I will not buy another car from this Mercedes Benz dealership The manager of service was very insensitive. More

Perfect service, fast, great work and great communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. communication. Everything was done as scheduled and no waiting. We are very happy with the service and would return to silver star. More

Superb service for an out of towner!Visiting from Superb service for an out of towner! Visiting from Virginia, had a repair need arise on a Sunday night and had no appointment for a Monday morning. Superb service for an out of towner! Visiting from Virginia, had a repair need arise on a Sunday night and had no appointment for a Monday morning. Arrived early and doors opened promptly at 7 am, where i was greeted warmly. The intake process was easy, as I provided basic information about my vehicle and the woman at the desk quickly arranged for me to speak with a Service Advisor. That advisor, Carol Morin, was both personable and professional, recognizing my need to wait for the repair but depart quickly to make the meeting I had come to NYC for. After researching my car in the MB system, Carol informed me of a recall I was due for, some upcoming services, and the potential costs I would be facing as my car ages. She was quick to point out the value in an extended service plan but did so based on the information, with absolutely no sales pressure or "upsell" at all. In fact, she emailed me the information to consider and told me I could purchase from her or my regular dealership. The work needed was completed in less than an hour, including topping up my fluids and making sure my tire pressures were correct in further recognition of my journey home. Carol was truly wonderful and the caliber of her work and personality represent both Silver Star and Mercedes at the absolutely highest level. More

Carlos went above and beyond your customer service expectations yesterday. I appreciate it. Making a customer feel at ease with option is a true sign of excellence in service. expectations yesterday. I appreciate it. Making a customer feel at ease with option is a true sign of excellence in service. More

Carlos, my maintenance specialist went above and beyond to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. to make what could have been a difficult situation, extremely manageable. Thank You for making this experience painless. More

The recall on my GLE 580, 2020 was solved in less then two hours by Carol Morin in Service, included with the service was the RT transportation. Incredible! two hours by Carol Morin in Service, included with the service was the RT transportation. Incredible! More

Carlos was super helpful and kept us abreast of the time it would take to get our service done. We weren’t able to stay for too long and he helped Expedite our service which was very much appreciated. Than it would take to get our service done. We weren’t able to stay for too long and he helped Expedite our service which was very much appreciated. Thank you again Carlos More

This was my second service visit with Cindy. Her professionalism, and customer service is amazing. She is detailed and through; best part of it was her sweet personality. I will definitely recommen professionalism, and customer service is amazing. She is detailed and through; best part of it was her sweet personality. I will definitely recommend her as a service advisor to friends, family and colleagues. More