Silver Star Motors

Living in NYC and driving a Benz is one of the hardest things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat ti things to do because of all the necessary repairs and maintenance that will go into using your vehicle. Having issues on a monthly basis like flat tires and minor damages often brought me back to Silver Star Motors time and time again for repairs, and I wanted to take the time to compliment their excellent service. My service advisor, Cindy Casas has always been helpful and reassuring every single time I drop by. Having visiting many times due to necessary repairs, Cindy has always been professional, friendly and always kept my best interest in mind when offering me insight on the repairs needed; often talking me out of unnecessary ones. Cindy and her team at the front desk have always been accommodating and this is vital due to the fact that you will never know when you need to drop in for a flat tire etc. They will respect your time and money and this is the foundation of building a strong client base. Cindy has time and time again accommodated my millions of questions, and my late night texts regarding emergency repairs. The one or two times I haven’t worked with Cindy, The advisors there collectively show the same level of professional respect; as they should for their Mercedes Benz clientele. I highly recommend this MB service repair shop and would definitely recommend working with Cindy Casas. Her work ethic his beyond exceptional and was the driving factor to writing this review. Its safe to say that I will continue to return here for all my repairs and I look forward to receiving the best client experience when I do, as I always have been. More

My Rim and Tire Insurance comfortably replaced my damaged front right tire in a timely manner. My service advisor Cindy Casas kept me connected to the status of my vehicle. front right tire in a timely manner. My service advisor Cindy Casas kept me connected to the status of my vehicle. More

Exceptional customer service and experience provided by Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough Carlos and his team at Silver Star Motors , Long Island City, NY . He was very accommodating and thorough More

Had my first maintenance recently. Cindy met with me ...did a quick filming of the exterior of the car and went into her office to discuss any issues I am having. Nothing specific to report. Cindy con ...did a quick filming of the exterior of the car and went into her office to discuss any issues I am having. Nothing specific to report. Cindy contacted me when the car was ready for pickup. Pleased with the service. More

Carol is the best advisor i have ever met hands down . She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know She will give you updates frequently, & doesn’t forget about you !!! Amazing person , I will definitely recommend her to everyone I know More

Cindy Casas was extremely helpful with my service needs. Was very informative ans let me know all my options. Cindy and Silver Star Motors are a great place to get your Mercedes serviced. Was very informative ans let me know all my options. Cindy and Silver Star Motors are a great place to get your Mercedes serviced. More

Amazing service and very attentive to the customers needs. Very informative of the process. Will definitely be returning for all future service needs on my vehicles needs. Very informative of the process. Will definitely be returning for all future service needs on my vehicles More

Hi I was very satisfied with the service and the service agent she was very polite and knowledgeable and the area was clean and they took care of my car very well agent she was very polite and knowledgeable and the area was clean and they took care of my car very well More

Excellent service! I feel like Cindy goes above and beyond for the customer. Always a pleasurable experience!! She is one of the best. I remember her being at the front desk and now she's moving up!! K beyond for the customer. Always a pleasurable experience!! She is one of the best. I remember her being at the front desk and now she's moving up!! Keep on striving!! More

My recent visit and assistance by my service advisor Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you! Cindy on this occasion & another was as I had hoped for. Attention to listening for my vehicle concerns and communication was spot on! Thank you! More