Silver Star Motors
Long Island City, NY
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Cindy Casas and the team there are excellent. I had my vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault bu vehicle in for some major work and they make sure I wouldn’t be out of a car and be kept up to date. Some things happened that was not their fault but they made sure I was taken care of. More
I had a great experience, Homer was very professional and addressed all of my concerns. I also got my vehicle back in a timely manner. Homer made sure to keep me updated while I waited. addressed all of my concerns. I also got my vehicle back in a timely manner. Homer made sure to keep me updated while I waited. More
Wonderful experience! Great service from Jacqueline. She made the whole process easy and quick. She was very helpful and friendly. I recommend her to anyone. made the whole process easy and quick. She was very helpful and friendly. I recommend her to anyone. More
Although we leased our vehicle from another dealership, we brought our GLC 300 to Silver Star Motors for a recall notice on Saturday, June 5, 2021. We were fortunate that Vlad worked that Saturday. He we brought our GLC 300 to Silver Star Motors for a recall notice on Saturday, June 5, 2021. We were fortunate that Vlad worked that Saturday. He thoroughly explained what needed to be done and how long it would take. Since it would require at least 2 hours, he recommended a local restaurant and offered to contact us if the work was completed before we returned to the dealership. Although a Saturday at any dealership is quite hectic, Vlad wasn't fazed at all and very calmly and competently dealt with everyone's issues. If any work needs to be done at this dealership, be sure to ask for Vlad. He's a true pro! More
My Service Advisor, Cindy Casas, is amazing. She is always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professiona always friendly, helpful and has always kept me updated on the status of my car. She understands what it means to be a true customer care professional. More
Excellent experience !!! was so helpful in servicing my sprinters when I visit. Went above and beyond to take care of any problems. Very caring professional sprinters when I visit. Went above and beyond to take care of any problems. Very caring professional More
I originally came in with my brother to look around for a potential purchase. Jackie has assisted me in the past with a previous car and that was a smooth sailing. As we all know with making a big purchase i potential purchase. Jackie has assisted me in the past with a previous car and that was a smooth sailing. As we all know with making a big purchase it can be headache. So here we go again had the pleasure doing business with her and got a new car that exceeded my expectations. Jackie is very personable and knows how to put your mind at ease. I highly recommend her to anyone. Thank you Jacqueline! More
they installed a cruise control that does not work and asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also c asked to wait for a code for confirmation. 1 day waited at the service for 6 hours, the second day waited a whole day for a call from them and also called 15 times and wrote 5 times, but no one answered me tomorrow will be the third day. I also want to note I paid 1000 $. my car is Sprinter Ven More
Excellent experience Jacqueline was so helpful in my search for a new car lease. Thanks for making my experience so pleasant and comfortable. Thumbs up search for a new car lease. Thanks for making my experience so pleasant and comfortable. Thumbs up More