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Silver Star Motors
Long Island City, NY
800 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 800 reviews
October 30, 2021
I gave this dealership 5stars because of Jacqueline Chait, she made the experience very tolerable. Chait, she made the experience very tolerable. More
by kdo007
October 19, 2021
Best place for the babies to dive in. All the crews are super professionals and humble. super professionals and humble. More
by Prem
Employees Worked With
October 15, 2021
Worst salesperson I’ve ever met.. Does not return emails, phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 car from this person/dealership? Take your business elsewhere. More
by Learned my lesson
Employees Worked With
Clifford Chen
October 06, 2021
Jacqueline is AMAZING! She is the reason why I decided to go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered al go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered all my questions and concerns. She is always available to help! She is very friendly and engaging and made the whole process very easy and straightforward! I would highly recommend her to my friends and family and to anyone reading this review :) More
by Yei W Lee
Employees Worked With
Jacqueline Chait
August 16, 2021
Carol is without a doubt the best service advisor I’ve had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are h had since joining the Mercedes family over 2 years ago. She is honest, friendly, reliable, and accommodating. She treats her clients as if they are her number one priority. Mercedes is fortunate to have her. More
by BijanKhaksari
Employees Worked With
Carol Morin
August 15, 2021
OMG!!! Jackie is so awesome!!! She helped me get into my lease in no time!! She is super friendly and a great communicator. Jackie went above and beyond and fought to make sure I wasn’t being over charged f lease in no time!! She is super friendly and a great communicator. Jackie went above and beyond and fought to make sure I wasn’t being over charged for my insurance!! And when I say she fought, believe me she fought!! I’m so happy to have had her as my sales rep!! She’s found a forever friend!! A tough little lady with a lot of spunk!! when you go.. ask for Jackie! Trust me! More
by Marie45
Employees Worked With
Jacqueline Chait
August 11, 2021
This is the 2nd service visit made to Silver Star Motors. After a "smash and grab" broke the rear passenger window of our Mercedes, Vlad handled everything for us. He ordered the necessary parts and when we After a "smash and grab" broke the rear passenger window of our Mercedes, Vlad handled everything for us. He ordered the necessary parts and when we came in for the installation, he dealt with our insurance company and kept us apprised of the service process. It was an extremely smooth appointment for this unanticipated event. Vlad is extremely thorough and professional and makes any visit to Silver Star Motors as painless as possible. More
by BoY
Employees Worked With
Vladyslav Osadchyi
July 06, 2021
Jacqueline was the most helpful person I’ve ever dealt with she was very helpful. I will bring her my friends and family. A pleasure to with with. with she was very helpful. I will bring her my friends and family. A pleasure to with with. More
by Kenmanet
Employees Worked With
Jacqueline Chait
