Silver Star Motors

Bad car sold to me! !!! I bought a vehicle with this dealership in August 2021 and in September of the same year I woke up one day and my GLA 250 couldn’t start and all !!! I bought a vehicle with this dealership in August 2021 and in September of the same year I woke up one day and my GLA 250 couldn’t start and all the svc lights came on. Called my salesperson Victor Babb who was nothing but Rude and unprofessional to me. Needless to say that I had to pay over $987.18. Initially, I was told that the cost was for a new part but then discovered that it's it wasn't a new part ordered!! And it was the same part they repaired but changed me for a new part. This is just was in one month after having this car. Now I’m here visiting my family in Charlotte and my engine light is on and my car is jerking. I bought the car with only 18000 miles and at this point, I’m at 22k miles and I’m having These types of issues i feel like I was sold a bad car that had no work or repairs done to it before passing this lemon on to me. It seems like after the sales no one cares. This is by far the worst experience I’ve ever had in my life. Please DON’T GO THERE. It’s truly horrible. After this car. I will NEVER PURCHASE A MERCEDES BENZ!!!!! Ever!!! Also never buy a car online without checking it out ! More

Jacqueline was very helpful and we are super happy with our new car. She was very responsive too for the few logistical things we needed more help with after purchasing the car. Definitely a great experien our new car. She was very responsive too for the few logistical things we needed more help with after purchasing the car. Definitely a great experience overall at Silver Star for first-time car owners such as ourselves More

Very dishonest service department. They don’t like to uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because th uphold or honor factory warranties on vehicles especially if it’s a major cost. When your check engine light comes on get a second opinion because they will lie to you over and over and waste your time having you continuously bring the vehicle in. Worst experience ever!!! More

She's the reason why I bought my first Mercedes in a heartbeat, with no hesitation. She was extremely patient with me and my family even though they were way past closing time. She also helped me to get heartbeat, with no hesitation. She was extremely patient with me and my family even though they were way past closing time. She also helped me to get a great deal! I'd recommend her to my friends and family. More

The best of the best dealers VIP in Tri-State Area: New York, NJ, CT York, NJ, CT More

Carlos is an absolute pleasure to deal with and is very diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever t diligent in his work. However, some of the front desk girls are incredibly rude and it makes the experience very difficult. Some are nice, but ever time I go in, it’s the same person that’s handling the car loan and she just makes it seem like she doesn’t want to be there. More

Best place for the babies to dive in. All the crews are super professionals and humble. super professionals and humble. More

Worst salesperson I’ve ever met.. Does not return emails, phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 phone calls, no follow ups. Trying to jack up the price few months later after our agreement signed due to chip shortage. Why would you buy a $90,000 car from this person/dealership? Take your business elsewhere. More

Jacqueline is AMAZING! She is the reason why I decided to go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered al go ahead and buy my 1st Mercedes in a heartbeat. She went above and beyond to ensure that I was signing up for the BEST deal possible and answered all my questions and concerns. She is always available to help! She is very friendly and engaging and made the whole process very easy and straightforward! I would highly recommend her to my friends and family and to anyone reading this review :) More