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Silver Star Motors

Long Island City, NY

Overview
Employees
Reviews
Vehicles
4.5
800 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 800 reviews

November 13, 2022

Bad service bad people working in this dealership I'm not going back pay car from thim More

by Salim Bazarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Dari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Nov 13, 2022 -

Salim Bazarah responded

They charged me 3 time Extra payment and they don't refund it I called them they said they have problem with the system doesn't show I paid it I have proof from my bank account I show thim they don't accept it if they have problem with the system they need new system show every thing Right they don't have put this problem with my payments and take my money for making Reaso take my money this and I put them in the phone with my bank my bank told them I paid all the payments and they Don't accept my bank prroof payments

Nov 14, 2022 -

Silver Star Motors responded

Salim, I sincerely apologize for the issues you have encountered working with us. We strive to deliver seamless and professional service, and we do not run our business to overcharge or take advantage of our guests. I would appreciate another opportunity to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Matt Fattah - Sales Manager - (718) 361-2332

November 05, 2022

Dawn is Very professional and went above and beyond to help me.Matt was Knowledgeable and explained things that seemed confusing at times.Thank you More

by pups317
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fattah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Silver Star Motors responded

Thank you for sharing your great review of Dawn, Matt, and the team! We appreciate your business and we hope to work with you again down the road at Silver Star Motors. Safe travels ahead!

November 01, 2022

This little space is def not enough for me to write silver star is the best on the planet I am Not going any place else you can sure believe that! More

by Tishas5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Babb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Nov 01, 2022 -

Silver Star Motors responded

This review made our day! Thank you for your business and for taking the time to share. We hope to see you back again at Silver Star Motors!

October 27, 2022

Thank you very much mr. Vladyslav to help me for survising my car . I really appreciate . Thanks More

by Bipin christin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladyslav Osadchyi
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Oct 27, 2022 -

Silver Star Motors responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!

October 20, 2022

Cindy is a very good representative, professional, enthusiastic and helpful, I am very satisfied. Especially your company's new version of the app is easy to use and can communicate in a timely manne More

by Hong Zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2022 -

Silver Star Motors responded

We are happy to read your positive review of Cindy and the team! Thank you for trusting Silver Star Motors with your business and your vehicle. Drive safely until we see you again!

October 19, 2022

Every one who answers the phone there is very courteous and knowledgeable in their job position and can answer all your questions and help you resolve your problem like Faith! More

by Liz
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica front desk person
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Oct 19, 2022 -

Silver Star Motors responded

We couldn't ask for a better review, Liz! It's so wonderful to see that the Silver Star Motors team has demonstrated our commitment to customer service over the phone. Please don't hesitate to reach out if we can provide additional assistance!

October 17, 2022

The service was great with excellent customer service. Carlos took care of my problem with no complications. I recommend More

by Jjermel12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Silver Star Motors responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Carlos and the Silver Star Motors team. Drive safely and we hope to see you back!

October 15, 2022

Service Advisor Apostol Kolezi is an excellent and friendly employee, he explained everything clearly and offered great help to us today. More

by Newstar369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apostol Kolezi
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Oct 17, 2022 -

Silver Star Motors responded

Thank you for your confidence in our work! We appreciate your business and we look forward to the next opportunity to assist you here at Silver Star Motors. Drive safely!

October 15, 2022

Great dealer ship always takes care of there customers service is awesome and sales department More

by Guymaxumes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladyslav Osadchyi
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Oct 17, 2022 -

Silver Star Motors responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!

October 14, 2022

Big respect to that person who works on my car and big respect to Faith ✊🏿 More

by Pheno Abouback
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faith Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2022 -

Silver Star Motors responded

Pheno, thanks for sharing your appreciation of Faith and the rest of the Silver Star Motors team!

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