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Silver Star Motors

Long Island City, NY

Overview
Employees
Reviews
Vehicles
4.5
797 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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36-11 Northern Boulevard

Long Island City, NY

11101

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Showing 797 reviews

December 22, 2022

Great dealership and service. If it wasn't for my service advisor Cindy then I wouldn't be able to get anything timely done. No offense to others there but the one time I tried to More

by AzSTMPR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2022 -

Silver Star Motors responded

Thank you for this feedback. We are glad to hear that you are so confident in Cindy to get the job done. With regard to the rest of your review, we apologize for the issues you have encountered working with us and will be sure to work towards improving in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Erica Garcia - Service Manager - (718) 361-2332 x 6168

December 20, 2022

Very quick repairs and service. In and out. Carlos is great! Great documentation of all services rendered. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Silver Star Motors responded

Thank you for the great review! We appreciate the kind feedback about Carlos and hope to see you back again at Silver Star Motors. Safe travels!

December 20, 2022

Been buying cars at this dealership for 20 years now. I have no complaints always satisfied More

by Salchipapa72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostol
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Dec 20, 2022 -

Silver Star Motors responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Silver Star Motors team over the years. Drive safely, and we hope to see you back!

December 10, 2022

Customer experience was outstanding. Jay Dari, my sales consultant was very personable, and was knowledgeable with the MB model that I was interested in. He gave us concierge-type servi More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Dari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cindy Casas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Dec 12, 2022 -

Silver Star Motors responded

Ken, thank you for the great review! We are so glad to hear that Jay and the Silver Star Motors team delivered such an outstanding purchase experience. Drive safely, and we hope to see you back again down the road!

November 24, 2022

Apostol is an A Rate advisor who was very thorough, informative and helpful through out the whole process. Appreciated the professional communication through out the process. Will be coming here again. More

by Ho123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Apostol Kolezi
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Nov 28, 2022 -

Silver Star Motors responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Silver Star Motors team. Drive safely, and we hope to see you back again down the road!

November 19, 2022

Great service, staff are very attentive, and will go the extra mile to let you feel comfortable . Cindy has been my advisor two years in a row . Couldn’t ask for better. More

by pinnockk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Casas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2022 -

Silver Star Motors responded

We are happy to hear that Cindy and the team took such great care of you! Thank you for choosing Silver Star Motors and for sharing your support. Drive safely until we see you again!

November 16, 2022

Efficient friendly ,reasonable and professional would be my description about the folks at Silver Star. More

by goulmac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Salazar
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Nov 16, 2022 -

Silver Star Motors responded

We are pleased to hear about your positive experience with our team here at Silver Star Motors. We are thankful for great customers like yourself and we hope to see you again in the future!

November 13, 2022

Bad service bad people working in this dealership I'm not going back pay car from thim More

by Salim Bazarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Al Dari
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Nov 13, 2022 -

Salim Bazarah responded

They charged me 3 time Extra payment and they don't refund it I called them they said they have problem with the system doesn't show I paid it I have proof from my bank account I show thim they don't accept it if they have problem with the system they need new system show every thing Right they don't have put this problem with my payments and take my money for making Reaso take my money this and I put them in the phone with my bank my bank told them I paid all the payments and they Don't accept my bank prroof payments

Nov 14, 2022 -

Silver Star Motors responded

Salim, I sincerely apologize for the issues you have encountered working with us. We strive to deliver seamless and professional service, and we do not run our business to overcharge or take advantage of our guests. I would appreciate another opportunity to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Matt Fattah - Sales Manager - (718) 361-2332

November 05, 2022

Dawn is Very professional and went above and beyond to help me.Matt was Knowledgeable and explained things that seemed confusing at times.Thank you More

by pups317
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Morris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Fattah
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2022 -

Silver Star Motors responded

Thank you for sharing your great review of Dawn, Matt, and the team! We appreciate your business and we hope to work with you again down the road at Silver Star Motors. Safe travels ahead!

November 01, 2022

This little space is def not enough for me to write silver star is the best on the planet I am Not going any place else you can sure believe that! More

by Tishas5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Babb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob DiMaio
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Nov 01, 2022 -

Silver Star Motors responded

This review made our day! Thank you for your business and for taking the time to share. We hope to see you back again at Silver Star Motors!

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