Silver Star Motors

Unfortunately, the service department was terrible and dishonest. I dropped off my 2014 GL450 because the engine light came on. My car has only 54k miles on it with no issues whatsoever. They worked on it dishonest. I dropped off my 2014 GL450 because the engine light came on. My car has only 54k miles on it with no issues whatsoever. They worked on it for one day and sent me an invoice of $31,313.06 to either accept the repairs or just pick up my car and leave after paying the diagnostic charge. However, they opened up my engine and messed it up real bad, they left the air intake loose and burned from touching the engine, and a cranking noise coming from the engine heard when I drove it. I called up the service advisor, Vladyslav and complained to him, but he said that" your concerns are not related to work performed". They really messed up my car when they opened up the engine, just to make me trade it in at a c heap price and buy a new one which Vladyslav advised me to. How can a 2014 car with only 54k miles on it, family driven nicely, back and forth to school, have so many issues that it's worth $32k to fix?? I bought my car from Manhattan Benz, certified pre-owned with only 18k miles on it about 6 years ago and only drove about 5k miles a year, and to get an invoice of $32k from Silverstar Mercedes is a huge scam and a rip off! I will never deal with them again and will definitely file a complaint against them for damaging my car and left me with no choice but to take it to another service facility to fix it! More

This dealership offers quick, efficient and professional service. The staff is friendly and responsive. I’ve never had a bad experience here. service. The staff is friendly and responsive. I’ve never had a bad experience here. More

Number one Service! Thank you Carlos Mejia!! Number one Sales Consultant! Thank you Dawn Morris!! Number one Manager! Thank you Nash Bais!! Number one Assistance! Tha Thank you Carlos Mejia!! Number one Sales Consultant! Thank you Dawn Morris!! Number one Manager! Thank you Nash Bais!! Number one Assistance! Thank you Alex!! Silver Star Motors has a great team! Thank you all!! More

Experience was great. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable. Cindy in service is awesome. Wait time was way shorter than expect. I had questions and concerns and Cindy really helped me feel comfortable. More

Great customer approach. Professional service manager. Very clean facility. Repair performed quickly. Car was returned washed and neat Professional service manager. Very clean facility. Repair performed quickly. Car was returned washed and neat More

Excellent service from Roy and Alex. I have 12 years doing business with them and always stay satisfied I have 12 years doing business with them and always stay satisfied More

Thank you for your good service, great job, we will recommend more people to your dealer at Long Island city. Thanks recommend more people to your dealer at Long Island city. Thanks More

Well is not the same anymore because you have new personal in the dealer now personal in the dealer now More

Excellent service,very friendly stuff ,and help full representative.mr Molina is such a professional rep. Very happy. representative.mr Molina is such a professional rep. Very happy. More

Carlos you are the best ! !!!!! Thank you for help with all my Mercedes Thank you !!!!! Thank you for help with all my Mercedes Thank you More