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Silko Volkswagen - Service Center

Brockton, MA

4.6
266 Reviews
Call Service Center (508) 824-7980

266 Reviews of Silko Volkswagen - Service Center

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February 23, 2024

my husband is so happy with the way we were treated he says we will not go anywhere else. More

by L7354M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Silko Volkswagen responded

Hi Luann, Thanks for letting us know how happy your experience with Jeff, Billy and the Service team at Silko VW made your husband feel. Love to hear about these experiences, as we strive for complete customer satisfaction each and every time. Appreciate the positive 5-star review and comments you have left. Please let us know if there is anything additional we can do to assist. Always happy to help! Be well.

February 20, 2024

Silko has been consistently there for the work I need done on my 23’ Golf R. Be it maintenance or warranty work, they have been helpful More

by devinestyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Silko Volkswagen responded

Hi Tyler, Glad your experiences with Silko VW have been pleasant and you are happy with the service received. Jeff is great to work with for sure. Thank you for giving us 4-stars as it appears the areas of opportunity are service communication and time for servicing. We do appreciate your feedback as it helps us improve. If there is anything additional you would like to add, please send me an email directly to joanne.moniz@silkoautogroup.com. Thank you, Joanne Moniz

February 09, 2024

The staff were pleasant and professional. The service was convenient and did not take a lot of time out of my day, which was greatly appreciated. More

by mkeohane2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2024 -

Silko Volkswagen responded

Hello Morgan! So happy to hear you found your service here at Silko VW to be convenient for you. Thanks for taking time out of your day to share your positive experience with us! Your feedback is important, valuable and much appreciated. Glad we can be of service to your Atlas and if you need anything at all, reach out. Enjoy!

February 05, 2024

Staff is knowledgeable, professional and courteous. I will not take my VW anywhere else! Keep up the good work! More

by jmsocorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hello! We are very appreciative of your loyalty and the feedback you have provided regarding your last service visit with Jeff and the Silko VW team! Thrilled to know you are completely satisfied enough to share you would not go anywhere else. Thank you for that, future recommendations and 5-star review. Have a lovely day!

February 04, 2024

I'm not happy, I been to your shop two times for a alignment on my truck , every time I leave it stills goes to the right More

by VERNONLEE7657
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Silko Volkswagen responded

Hi Vernon, I sent you a private message earlier today to see if you wanted to discuss the experience you had at Silko Volkswagen in further detail. Clearly you explained the issue you are having with your vehicle’s alignment. We are sorry you feel the problem has not been resolved but I do have a few questions. You can reach out to me at my email address below. Thank you, Joanne. joanne.moniz@silkoautogroup.com

January 31, 2024

John was great and very helpful, took his time to show and explain my questions. Wish the waiting area was a bit better equipped with better snack and drinks other than the snack machines and Keurig More

by Johnny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Silko Volkswagen responded

Hi Johnny, We at Silko VW are very appreciative of your business and for taking the time to post a review. Happy you gave John and the team all 5-stars! Thanks for that and your feedback. Seems as though the waiting area is where you feel needs attention and why the overall score of 4-stars. However, if there is additional information you wish to discuss with me, please reach out. If you aren't aware, we are building a new VW location in Easton. Not sure of the amenities just yet but will ensure your note is shared. Best, Joanne joanne.moniz@silkoautogroup.com

January 29, 2024

They were great and I would recommend their services to anyone with a Volkswagen vehicle. More

by MICHAELIK7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hi Michael, We are pleased to know you are happy with the service provided here at Silko VW. Jeff and the team are really awesome and glad you noticed as well. Appreciate you taking the time out of your day to share your experience with us. Thanks for the 5-stars and recommendation! Truly grateful. Enjoy!

January 25, 2024

Excellent customer service. From the time I walk to the time I walk out. Amazing experience. More

by aaronshffld1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Silko Volkswagen responded

Hi Aaron, We are so happy you had such an amazing experience when bringing your Jetta in for service with us here at Silko VW. We do have a truly amazing team and Jeff is dedicated to ensuring your complete satisfaction. Thanks for the 5-star review and lovely comments about your visit. We are always happy to help! Take care.

January 25, 2024

I called Silko and was connected to Jeff. He was very helpful and set up my service appointment. He was professional and informed me how long the appointment would be and answered all my ques More

by KKUBEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Silko Volkswagen responded

Hi Karen, We are thrilled your service experience with Jeff and the team here at Silko VW was a great one! Thanks for the positive feedback, 5-stars and recommendation. Your feedback is extremely important and we strive to exceed customer expectation. We look forward to seeing you again next time. Enjoy your Atlas!

January 24, 2024

Car was bought and needed to be certified between service sales the whole process was handled with no issues. More

by donr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Megan Riley
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Jan 25, 2024 -

Silko Volkswagen responded

Hi Don, Excellent to hear of your positive experience with Al, Megan and Dan here at Silko Volkswagen. We are fortunate to have customers like yourself who share their feedback with us. Keep enjoying your Passat and please reach out if you need anything at all. We value your loyalty and look forward to assisting you again in the future! Be well.

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