Jeff Richard
Jeff Richard at Silko Volkswagen
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Jeff Richard

Service Advisor

Silko Volkswagen

122 Liberty St
Brockton, MA 02301

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4.8
192 Reviews

Dealership Experience

2 yrs, 9 mos

4.8

192 Reviews

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192 Reviews of Jeff Richard

June 11, 2024

Dealership Rating
Employee Rating

they was very nice and resolve my issues fast , they told me if i have any problem to reach out to them thank you More

by carlabibe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Sim

Jun 11, 2024

Silko Volkswagen responded

Thanks for sharing your thoughts about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon!

June 09, 2024

Dealership Rating
Employee Rating

jeff was great. he kept me well informed about my vehicle needs and cost to repair More

by jfost617
Service Price Transparency
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Recommend Dealer
Yes
Jun 10, 2024

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. Jeff and our team appreciate your business and hope to see you again soon!

June 05, 2024

Dealership Rating
Employee Rating

Quick service more than fairly priced in my opinion keeping my 2017 Tyquan in like new condition More

by SMNOV24
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2024

Silko Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Silko Volkswagen, we look forward to having you as a valued customer for many years to come!

June 04, 2024

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Greeted me as I walked in. He gave me some good advice in the past about my car. More

by valeize2003
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Medeiros

Jun 04, 2024

Silko Volkswagen responded

Thank you for your very kind review. Jeff and John strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Silko Volkswagen.

May 30, 2024

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The work is always done right the first time, Jeff goes above and beyond, he always explains everything More

by mrifkin361
Service Price Transparency
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Recommend Dealer
Yes
May 31, 2024

Silko Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Silko Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

May 28, 2024

Dealership Rating
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Got electrical fixed on right side of car and just got an oil change. They set me up with a great rental for a few days. Thanks. More

by valeize2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2024

Silko Volkswagen responded

Thank you for your business and this review. We're happy to hear Jeff and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 25, 2024

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Employee Rating

Customer service is excellent. Disappointed with routine service appointment. I was charged for a service that was not completed. My used car I purchased there was sold to me with More

by melrob6703
Service Price Transparency
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Service Communication
Recommend Dealer
No
May 28, 2024

Silko Volkswagen responded

Hello, I did send you a private note the other day letting you know I have escalated your review. However, can you please provide your name and vehicle info? I’m sure the directors will wants to review this situation. You can email me directly Joanne.moniz@silkoautogroup.com Thanks, Joanne

May 21, 2024

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Very good people. Always a good experience. Staff is great and always professional. Service is always great. More

by DAVIDCAREY68
Service Price Transparency
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Recommend Dealer
Yes
May 21, 2024

Silko Volkswagen responded

David, Thanks for sharing your thoughts about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 21, 2024

Dealership Rating
Employee Rating

Very professional and helpful. I received a video of my car as it was inspected. They answered any of my questions I had. More

by pfleming2367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2024

Silko Volkswagen responded

Thanks for sharing about your experience with Silko Volkswagen. We appreciate your business and hope to see you again soon! Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

May 18, 2024

Dealership Rating
Employee Rating

Trouble with leaky sun roof, had to replace complete frame, had vehicle for 8 days seems like an exceptional job with no leaks so far. Expensive job with no help,from VW customer care. Jeff and John More

by stadbar
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Medeiros, and the service technician that worked my car.

May 19, 2024

Silko Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if Jeff or John can be of further assistance. Joanne Moniz Director of Marketing Joanne.Moniz@Silkoautogroup.com

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