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267 Reviews of Silko Volkswagen - Service Center
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July 25, 2023
I left my car overnight for service. On my way to pick it up. Call the car was not ready nobody call nobody informed me that the car would need another day very irresponsible. On my way to pick it up. Call the car was not ready nobody call nobody informed me that the car would need another day very irresponsible. More
by sharonb709
Verified CustomerEmployees Worked With
Dan Braceros
July 24, 2023
It was clean, waiting area was nice. I do wish I was told when I made a 1pm appointment that it would take a long time and I should leave my car. Last minute rides are tough. My car is f I do wish I was told when I made a 1pm appointment that it would take a long time and I should leave my car. Last minute rides are tough. My car is fixed, 2500$ later but I am satisfied so far More
by shadowsghost57
Employees Worked With
July 18, 2023
Professional, and accommodating service department . Easy to schedule and completed when promised. Courteous and friendly staff. Easy to schedule and completed when promised. Courteous and friendly staff. More
by andrewm8
Employees Worked With
July 18, 2023
Great communication and customer service. Provided great details and information. Very punctional and fair aswell. Provided great details and information. Very punctional and fair aswell. More
by andycv07
July 17, 2023
Kept my car for 2 days to check a tire that was under warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the warranty and visually inspect front end. Never called to inform me they needed to keep the car overnight, or when it was finished Never inspected the front end. They told me they didn't have a technician available to drive it, apparently you need to drive a car to do a visual inspection, but also told me they had two techs look at the tire. Did not patch, repair or replace the tire that had a nail in it. Just told me it was fine. When I picked the car up they told me they had called and left messages. They didn't, they had the wrong number. When I asked for a receipt they said it should have gone to my email. It didn't, they had the wrong email. Then when they made me a paper receipt, it was incredibly vague, almost seems like they purposely are trying not to be responsible for the tire. They were happy to take the $750 for the wheel and tire warranty though when I bought the car. Front end still needs to be checked and repaired. Car is still under warranty and recently was in for a recall to the front suspension. More
by Robert g Smith
July 16, 2023
Determined what was wrong with Jetta and had us back on the road quickly. Jeff was communicative and helpful. the road quickly. Jeff was communicative and helpful. More
by Ejohnson
Employees Worked With
July 14, 2023
Felt as if the service was slow and the hospitality was not up to the standard i was expecting not up to the standard i was expecting More
by rider32900
Employees Worked With
Other Employees :
Matt Sherman, Dan Braceros, Katherine Callaghan, Geoff Ewell
July 13, 2023
Dan was awesome made the right recommendation for my problem and had me in and out in no time! problem and had me in and out in no time! More
by VERNEL1959
July 12, 2023
Friendly staff customer service Quick with getting in for an appointments. Communication on point for repairs needed for an appointments. Communication on point for repairs needed More
by kimmypoo8485
July 12, 2023
They listened to my concerns and told me what needed to be fixed on my car urgently and what could wait. Kind and reasonable. be fixed on my car urgently and what could wait. Kind and reasonable. More
by KRISTA.GALANTI
