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Silko Volkswagen - Service Center

Brockton, MA

4.6
267 Reviews

267 Reviews of Silko Volkswagen - Service Center

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August 10, 2023

I arrived early and they got me in fairly quickly. He was very courteous and kind. More

by iskaar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
August 10, 2023

Staff was kind helpful and very accommodating for a tough bind I was in! They got me in and out for an unexpected tire issue! More

by slupica4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

picked up my car and the EPC, engine & cruise control lights were on. I had to go to work so didn’t have time to walk back in. called twice and you didn’t pick up. More

by merihmeri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
August 08, 2023

Fast, ponctual,waiting room confort, excellent service friendly atmosphere, good job,no waiting to get served. More

by Tonfer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Braceros
August 06, 2023

I went to a few dealerships to have my Tdi worked on and Silko was the only one who treated me with kindness and was able to get it done. Top notch. More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
August 03, 2023

They always get me right and for service and 5 star treatment. Wouldn’t go to any other place! Jeff’s the best! More

by smchugh778
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sherman, Matthew Lucier, Dan Braceros, Katherine Callaghan, Geoff Ewell
July 27, 2023

Great people from every departments from sales to finance to service. Everything at Silko VW is done seamlessly. No complaints from this satisfied customer. Thank you to everyone at this dealership for being More

by Ap32144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sherman, Javani Rivera
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 26, 2023

Dealer had to order part for repairs but never let me know car needed to be brought back or kept . Next day apparently wrong part was sent and again we were not notified by dealer. If I didn't keep calli More

by mdsgr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Sim
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
July 26, 2023

Great job everytime! I do all my services with Silko and will continue to do so! More

by robclegg88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

July 25, 2023

Great service! They treated me very well & I would return for service Jeff was great More

by smartinez617
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Richard
Jul 27, 2023 -

Silko Volkswagen responded

Thank you for the 5-Star review! - Katherine, Customer Care

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