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Silko Volkswagen - Service Center

Brockton, MA

4.6
267 Reviews

267 Reviews of Silko Volkswagen - Service Center

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October 31, 2023

I was very pleased with my first service experience at Silko. I came back a second time for a test drive for a sound I was hearing. That was taken care of quickly and effeciently. More

by jusmocop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Professional, courteous and helpful. Good communication of service provided and cost of service. Comfortable waiting area. More

by ALRIEN869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 25, 2023

The service is good, feel comfortable trusting the dealership and prices seem fair. Will continue to use. More

by SJDIGIORGIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Braceros
Oct 31, 2023 -

Silko Volkswagen responded

Thank you for your 5-star review.

October 20, 2023

Did not give give stars because this dealership has no shuttle available to give a ride to customers. More

by ANNAFFABARBOSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan
Oct 21, 2023 -

Silko Volkswagen responded

We appreciate your feedback and look forward to servicing your vehicle in the future.

October 19, 2023

For just an oil change it took about 1 1/2 hours. Seems like a long time. Typically when I get an oil change they top off my DEF but that didn’t happen this time. Would have been nice. More

by sjames0675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Good service everything explained appointment easy to book. Reminder sent and follow up via email More

by BARRYSWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Sherman, Javani Rivera, Dan Braceros, Danielle Apollonio
October 11, 2023

Great customer service! ! Quick and easy scheduling online. Technician video walk through is perfect for explaining what needs to be done and why. 5 star for sure More

by Tjosselyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Silko Volkswagen responded

Thank you for your review. We are glad you are able to take advantage of our online scheduling!

October 10, 2023

Dan and Jeff were extremely helpful, very easy to talk with and got the job done. An asset to your business. Thanks guys Neal More

by nealbaumberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geoff Ewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Oct 11, 2023 -

Silko Volkswagen responded

Thank you so much for your review! We appreciate your business.

October 07, 2023

Just a great job all around,they would not expect anything less than good customer service More

by donr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Had my tires rotated. Was a short visit. Unfortunately, as soon as left the low air alert came on so now have to go get air in my tires but don’t even know which one(s) is More

by KGSONGBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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