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Silko Volkswagen of Easton - Service Center

Brockton, MA

4.6
299 Reviews
Call Service Center (508) 824-7980

299 Reviews of Silko Volkswagen of Easton - Service Center

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January 11, 2024

high prices for work done high quotes for work not done do not make recommendations to others More

by JUMP4JOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Frederick, It's disappointing to read this review and learn that you were not satisfied with your most recent service visit here at Silko VW. You are a long-term, loyal customer of which we value immensely. We'd like to hear more about your experience, if you would like to discuss your concerns with me. My contact information is below. Thank you. Joanne Moniz joanne.moniz@silkoautogroup.com

January 10, 2024

Customer service was great Tech was even more awesome explains and repaired my issue. Thank you guys More

by MARTINE.FLORESTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2024 -

Silko Volkswagen of Easton responded

Thank you very much for your 5-star service review.

January 07, 2024

Great service team( Jeff and Dan) and great sales rep Rob! Would definitely visit again More

by MARKCLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
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Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Mark, Thank you for being such a loyal Silko VW customer. We greatly appreciate you choosing us for your new vehicle purchasing and servicing needs. Rob, Dan and Jeff are dedicated to your satisfaction and your review is a testament to this! Looking forward to seeing you in the future when the time comes! Be well.

January 04, 2024

The waiting area is always very clean and comfortable. The service staff are always friendly and very good at updating the customer about the progress of the service. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hello Ginny, Hope you are well. Thank you for the 5-star review and positive reinforcement of our team here at Silko VW. Mentioning the cleanliness of our facility is not a comment often left by customers online and we appreciate you noticed. You will LOVE our new facility coming to Easton toward the end of the year. Jeff and the Service Team are dedicated to your complete satisfaction, and are excellent at what they do. Take care...

January 03, 2024

great service, attentive staff, Jeff answered all questions I had. They keep me informed on progress on my car. More

by TROBIT2886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Silko Volkswagen of Easton responded

Hi Thomas, Very grateful for you taking the time to express how you felt you were treated during your most recent service visit. Your loyalty does not go unnoticed and is appreciated greatly! Jeff certainly gives his all to provide the service you desire and deserve. We are always happy to help here at Silko VW. Thank you for all the stars!

January 02, 2024

I made the appointment after speaking to Dan re the problem. Everything, beginning to end, was handled very professionally & courteously. More

by SIGALITDAVIS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse - Service, Dan Braceros
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Jan 20, 2024 -

Silko Volkswagen of Easton responded

We thank you so much for sharing your experience here with Dan and Jesse at Silko VW! Your complete satisfaction is what the team strives for day-to-day. Thank you for the five stars and allowing us to be of service to you. Be well!

January 02, 2024

Pleasant front desk. Services performed in a timely manner. Haven’t had a problem with any of the work done on my lease. More

by debingalls
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Silko Volkswagen of Easton responded

Wonderful to hear of your experience with our Service team here at Silko Volkswagen. Your comments and five stars are truly appreciated and we are very grateful. We are also quite happy to hear you are completely satisfied with any service work performed on your VW. Pleasant is the perfect word Jeff and the team, so thank you for that! Thank you kindly.

December 30, 2023

Great help, always keeping me up to date with my car, No waiting , friendly and informative More

by EGALVEZ11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
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Dec 30, 2023 -

Silko Volkswagen of Easton responded

Thank you for your 5-star review and thank you for being a member of the Silko family!

December 27, 2023

Best technical expertise and quick response . Easy to deal with and Jeff in particular at customer service made it easy for me More

by APADWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Silko Volkswagen of Easton responded

We appreciate your taking time out of your day to express how happy you are with your experience here at Silko VW! We are grateful to be of service to you and your vehicle and look forward to many more years to come. Jeff is an intricate part of our Service team and we are fortunate for his dedication to our customers. Glad to hear it and thanks again.

December 25, 2023

Always taken well care of. Great communication from the service writer and my car is as clean as when I drop it off. More

by durham72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Silko Volkswagen of Easton responded

Thank you for your review, and your continued business.

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