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Silko Volkswagen

Brockton, MA

4.7
455 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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122 Liberty St

Brockton, MA

02301

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Showing 455 reviews

September 27, 2024

Mr. Teixeira along with Mr. Delos Mars were supper protectional and helpful through the purchase. More

by pspereira74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We’re so glad to hear that Ray and Delos provided you with excellent support during your purchase. Our team is dedicated to making the buying experience as smooth and enjoyable as possible. We appreciate your feedback and look forward to serving you again at Silko VW! Congratulations on your new VW.

September 26, 2024

The team was patient and understanding with me in my car purchasing experience and that was much appreciated. More

by DGO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your kind feedback! We’re so glad to hear that our team was patient and understanding during your car purchasing experience. Providing support and making you feel comfortable is important to us. If you have any questions or need assistance in the future, we’re here for you. Enjoy your new vehicle!

September 24, 2024

Came in, had nails on my tires they were on the sidewalk, there was no repair for them so I had my tires replaced thank God for my tire and wheel protection with zero deductible. I had my new tires put on an More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your review! We’re glad to hear that Nick was able to assist you quickly with your tire replacement and that your tire and wheel protection made the process smooth. It’s great to know you were back on the road in no time! If you need anything else in the future, don’t hesitate to reach out to the fantastic team here at Silko VW. Safe travels!

September 24, 2024

Nick was great to deal with made everything easy and quick I had two flat tires got them both replaced and was back on the road in no time thank you again Nick More

by nuno.gomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for the wonderful review! We’re thrilled to hear that Nick made your experience easy and quick, especially with the tire replacements. Getting you back on the road is what we strive for! If you need anything else, don’t hesitate to reach out. Thanks again for choosing Silko VW!

September 22, 2024

Personable knowledgable and helpful! Will definitely ask for him when I make my car decisions! More

by JKEANE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your kind words! We’re so glad to hear that you found our team personable, knowledgeable, and helpful. We truly appreciate your trust and look forward to assisting you with your car decisions in the future. If you need anything, don’t hesitate to reach out! Thanks for choosing Silko VW!

September 20, 2024

Good sales men, good services. I really appreciated the way that they have taken care of me! More

by Jrlimongy01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Delos Mars-Tate
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mauricio Bastardo
Sep 21, 2024 -

Silko Volkswagen responded

Thank you for the great review! We’re delighted to hear that our sales team and service took such good care of you. Your satisfaction is our priority here at Silko VW. If you need anything in the future, don’t hesitate to let us know! Look forward to seeing you again next time.

September 20, 2024

Service was great! ! Polite, Friendly, and informative to the customer (me). I had some questions and they were answered without anger or frustration. 🙏 More

by tom_foley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Silko Volkswagen responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience with our service team here at Silko VW. Providing polite, friendly, and informative support is our priority, and it’s wonderful to know we met your expectations. If you have any more questions or need assistance in the future, please feel free to reach out. We appreciate your feedback!

September 18, 2024

I recently purchased my fourth car from Silko, and I can confidently say it's been another fantastic experience! From the moment I walked in, I felt like part of the family. The staff genuinely care about t More

by ANTEB001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauricio Bastardo
Sep 19, 2024 -

Silko Volkswagen responded

Thank you so much for your amazing review! We’re thrilled to hear that you felt like part of the family during your experience at Silko VW. It’s wonderful to know that our team’s dedication to customer care made the car-buying process enjoyable for you. We appreciate your continued trust in us, and we can’t wait to welcome you back for your next purchase! Enjoy your new car!

September 12, 2024

Tell you one price then double it when you pick up car. I am so disappointed that this is acceptable. This is wrong practice and they should be ashamed of themselves to do this to an elderly women. More

by Cbeatty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Dryden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Cbeatty responded

Since my last review things have gotten better. John the service manager spent over an hour with me apologizing and trying to make things right. I even heard from him by telephone and the corporate office also reached out to see what can be done. I am thrilled of how it was handled the third time. My only hang up was there was never a mentioned of a loaner car until I told them this will be the third time renting a car. John got me a new loaner car and I was happy. My experience with the dealer is much much better. I will give them another chance going forward and seeing how much better things will be in the future. I am also hoping that the service people at the counter need to be trained better. If a customer is upset they need to get management involved immediately and also a loan car option if it has to stay for a few days. I look forward to seeing their new location and hopefully this new changes implemented.

September 11, 2024

Al and staff was very professional and gives the old stereo type of shady cars salesman a new angle. More

by INFO@NEWMARKONLINE.COM
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Silko Volkswagen responded

It sounds like Al and the team at Silko VW made a great impression on you! It's always refreshing to encounter professionalism that challenges those outdated stereotypes. If you felt well taken care of and valued, that speaks volumes about their approach. We appreciate your kindness and choosing us! Congratulations! Thank you.

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