Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Silko Volkswagen

Brockton, MA

Overview
Employees
Reviews
Vehicles
4.7
457 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
Contact Dealership
View Awards

122 Liberty St

Brockton, MA

02301

Directions

By Type

Showing 457 reviews

January 12, 2024

10/10 Experience ! !! Nuno Gomes is amazing !! Greeted us with a smile and was very professional the whole process . Thank you to Silko Team for all help and atten More

by Carla Barros Abibe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Silko Volkswagen responded

Thank you very much for your 5-star review. We are happy Nuno provided you with such a positive experience.

January 11, 2024

high prices for work done high quotes for work not done do not make recommendations to others More

by JUMP4JOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Frederick, It's disappointing to read this review and learn that you were not satisfied with your most recent service visit here at Silko VW. You are a long-term, loyal customer of which we value immensely. We'd like to hear more about your experience, if you would like to discuss your concerns with me. My contact information is below. Thank you. Joanne Moniz joanne.moniz@silkoautogroup.com

January 10, 2024

Customer service was great Tech was even more awesome explains and repaired my issue. Thank you guys More

by MARTINE.FLORESTAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Silko Volkswagen responded

Thank you very much for your 5-star service review.

January 08, 2024

Excellent responsiveness both online and in person. Very easy to do business with. Only negative was the amount of time the paperwork took after the sale terms were agreed upon but top notch other than More

by tmacdonald4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Lucier
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

We are delighted to know the Silko VW team was able to assist you to your satisfaction. Thanks for the shout-out for Matthew as I am sure he is very appreciative as well. Your comments are welcome and we are grateful for your feedback since it allows us to continuously improve our process. Enjoy your new ride!

January 07, 2024

Working with AL and Javani was a refreshing pleasure after visiting many dealers. They listened, worked with us, and were respectful. More

by lisa4553
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javani Rivera
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Lisa, Achieving a high level of customer satisfaction is our goal each and every day! Your 5-star review and kind words confirm we are definitely dedicated to your experience. Kudos to Javani and Al for making this happen. Enjoy your CRV - perfect for the weather we have been having these days. Be safe and enjoy!

January 07, 2024

Great service team( Jeff and Dan) and great sales rep Rob! Would definitely visit again More

by MARKCLOPES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Braceros
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Mark, Thank you for being such a loyal Silko VW customer. We greatly appreciate you choosing us for your new vehicle purchasing and servicing needs. Rob, Dan and Jeff are dedicated to your satisfaction and your review is a testament to this! Looking forward to seeing you in the future when the time comes! Be well.

January 04, 2024

The waiting area is always very clean and comfortable. The service staff are always friendly and very good at updating the customer about the progress of the service. More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hello Ginny, Hope you are well. Thank you for the 5-star review and positive reinforcement of our team here at Silko VW. Mentioning the cleanliness of our facility is not a comment often left by customers online and we appreciate you noticed. You will LOVE our new facility coming to Easton toward the end of the year. Jeff and the Service Team are dedicated to your complete satisfaction, and are excellent at what they do. Take care...

January 04, 2024

Rob Clegg has been great to work with. Ended up buying out our lease and Rob has been nothing but helpful along the way - Thanks More

by vltalarico
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Vincent, We are pleased to know you were happy with the lease buyout process here at Silko VW and the customer service provided by Rob. Thanks for the 4-star review. If you have additional feedback you would like to offer, feel free to reach out to me directly. My contact email is below. Here's to continuous enjoyment of your travels in your Jetta. Best, Joanne Moniz joanne.moniz@silkoautogroup.com

January 03, 2024

We love our vehicle. Rob, our sales person, was great! He stayed after hours to help us complete the purchase. He explained all the details of the purchase in clear, prec More

by joncjudge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Clegg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abby Silverleib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Jocelyn & Jon, We LOVE that you love your new vehicle! This is what it is all about and why we are here at Silko VW. We are happy to help! Thanks for the 5-stars and wonderful message. We also love to hear that Rob & Abby made this a pleasurable experience for you. Enjoy the Jeep! Be well.

January 03, 2024

great service, attentive staff, Jeff answered all questions I had. They keep me informed on progress on my car. More

by TROBIT2886
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Silko Volkswagen responded

Hi Thomas, Very grateful for you taking the time to express how you felt you were treated during your most recent service visit. Your loyalty does not go unnoticed and is appreciated greatly! Jeff certainly gives his all to provide the service you desire and deserve. We are always happy to help here at Silko VW. Thank you for all the stars!

1
...
14
15
16
...
46