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Silko Volkswagen

Brockton, MA

Overview
Employees
Reviews
Vehicles
4.7
456 Reviews
Thank You for Choosing Silko Volkswagen The team at Silko Volkswagen would like to welcome you to our dealership in Brockton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Volkswagen vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Brockton, you can always count on the professional technicians in our Volkswagen service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Brockton count on the high-quality vehicles and services found at Silko Volkswagen, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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122 Liberty St

Brockton, MA

02301

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Showing 456 reviews

February 10, 2024

I had a fantastic experience with Nuno Gomes who helped me purchase my car VW Tiguan 2023 From the moment we walked into the dealership, he was attentive, knowledgeable, and went above and beyond to ensure More

by teixeirapatrica23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nuno Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2024 -

Silko Volkswagen responded

Congratulations on your New VW Tiguan, Patricia! We are very pleased to know that Nuno & Jeff and our Silko VW Team was friendly, knowledgeable, and attentive during your visit. Thank you so much for the wonderful feedback and 5 stars. It is great to learn that you enjoyed your positive experience working with our team. Your feedback is greatly appreciated and critical to ensure we continue to exceed customer expectation. Enjoy!

February 09, 2024

The staff were pleasant and professional. The service was convenient and did not take a lot of time out of my day, which was greatly appreciated. More

by mkeohane2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2024 -

Silko Volkswagen responded

Hello Morgan! So happy to hear you found your service here at Silko VW to be convenient for you. Thanks for taking time out of your day to share your positive experience with us! Your feedback is important, valuable and much appreciated. Glad we can be of service to your Atlas and if you need anything at all, reach out. Enjoy!

February 05, 2024

Staff is knowledgeable, professional and courteous. I will not take my VW anywhere else! Keep up the good work! More

by jmsocorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Silko Volkswagen responded

Hello! We are very appreciative of your loyalty and the feedback you have provided regarding your last service visit with Jeff and the Silko VW team! Thrilled to know you are completely satisfied enough to share you would not go anywhere else. Thank you for that, future recommendations and 5-star review. Have a lovely day!

February 04, 2024

I'm not happy, I been to your shop two times for a alignment on my truck , every time I leave it stills goes to the right More

by VERNONLEE7657
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Richard
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2024 -

Silko Volkswagen responded

Hi Vernon, I sent you a private message earlier today to see if you wanted to discuss the experience you had at Silko Volkswagen in further detail. Clearly you explained the issue you are having with your vehicle’s alignment. We are sorry you feel the problem has not been resolved but I do have a few questions. You can reach out to me at my email address below. Thank you, Joanne. joanne.moniz@silkoautogroup.com

January 31, 2024

John was great and very helpful, took his time to show and explain my questions. Wish the waiting area was a bit better equipped with better snack and drinks other than the snack machines and Keurig More

by Johnny B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Medeiros
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Silko Volkswagen responded

Hi Johnny, We at Silko VW are very appreciative of your business and for taking the time to post a review. Happy you gave John and the team all 5-stars! Thanks for that and your feedback. Seems as though the waiting area is where you feel needs attention and why the overall score of 4-stars. However, if there is additional information you wish to discuss with me, please reach out. If you aren't aware, we are building a new VW location in Easton. Not sure of the amenities just yet but will ensure your note is shared. Best, Joanne joanne.moniz@silkoautogroup.com

January 29, 2024

They were great and I would recommend their services to anyone with a Volkswagen vehicle. More

by MICHAELIK7
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Silko Volkswagen responded

Hi Michael, We are pleased to know you are happy with the service provided here at Silko VW. Jeff and the team are really awesome and glad you noticed as well. Appreciate you taking the time out of your day to share your experience with us. Thanks for the 5-stars and recommendation! Truly grateful. Enjoy!

January 25, 2024

Excellent customer service. From the time I walk to the time I walk out. Amazing experience. More

by aaronshffld1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Silko Volkswagen responded

Hi Aaron, We are so happy you had such an amazing experience when bringing your Jetta in for service with us here at Silko VW. We do have a truly amazing team and Jeff is dedicated to ensuring your complete satisfaction. Thanks for the 5-star review and lovely comments about your visit. We are always happy to help! Take care.

January 25, 2024

I called Silko and was connected to Jeff. He was very helpful and set up my service appointment. He was professional and informed me how long the appointment would be and answered all my ques More

by KKUBEL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2024 -

Silko Volkswagen responded

Hi Karen, We are thrilled your service experience with Jeff and the team here at Silko VW was a great one! Thanks for the positive feedback, 5-stars and recommendation. Your feedback is extremely important and we strive to exceed customer expectation. We look forward to seeing you again next time. Enjoy your Atlas!

January 25, 2024

Al was very pleasant and helpful. He clearly was happy for me and wanted to make my car purchase experience smooth and pleasurable. More

by Oshea.sarahe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2024 -

Silko Volkswagen responded

Hello Sarah! We are appreciative of you choosing Silko VW when buying your new Jetta! Thrilled to hear you had a wonderful experience with Al and the team. Wishing you many happy miles! Thanks again for the 5-star review. Enjoy!

January 24, 2024

Car was bought and needed to be certified between service sales the whole process was handled with no issues. More

by donr6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Jecrois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, Megan Riley
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Jan 25, 2024 -

Silko Volkswagen responded

Hi Don, Excellent to hear of your positive experience with Al, Megan and Dan here at Silko Volkswagen. We are fortunate to have customers like yourself who share their feedback with us. Keep enjoying your Passat and please reach out if you need anything at all. We value your loyalty and look forward to assisting you again in the future! Be well.

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