Sierra Honda

I love my crv 2012, I had excellent service and experience at this dealer, I have bought 2 cars and will definitely might buy another one in the future. experience at this dealer, I have bought 2 cars and will definitely might buy another one in the future. More

They were easy to work with. It was a smooth and pleasant experience. There was no pressure and they did not give me the run around. I will definitely visit again! experience. There was no pressure and they did not give me the run around. I will definitely visit again! More

I recently had to get out of a lease because I was racking up way too many miles on my car. It was at the point that I would have been severely penalized had I waited until my lease was up. I went to racking up way too many miles on my car. It was at the point that I would have been severely penalized had I waited until my lease was up. I went to Sierra Honda and was overwhelmed by their hospitality, knowledge, and concern for my situation. The overall value of everything was unbelievable. Thank you to my internet sales manager Clark Rowlett, the new car manager Ellen and Used Car Manager Robert. I couldn't be happier you guys are amazing. More

Your are definitely not the customer to these people. I asked for a specific service and Eric said they would perform it and then called and said they needed to check a part I just installed. and that woul asked for a specific service and Eric said they would perform it and then called and said they needed to check a part I just installed. and that would be extra. I said if that extra money would give me an answer I would gladly pay it. Next call need more money for something I just had my mechanic of 20 years do and Eric said it was their policy to do this step next. I said no and got my car out of there as these folks would just keep on going till I paid for a new car. I thought they would have changed from 4 years ago but I guess not. More

Service dept is horrible. Even with an appointment my basic express oil change and wiper blades took 3 Hours!!!!! Do not come here unless you have all day to wait. It took twice as long as he told me it basic express oil change and wiper blades took 3 Hours!!!!! Do not come here unless you have all day to wait. It took twice as long as he told me it would when I dropped off my vehicle. Unacceptable. More

I went in to buy a new CR-V he was willing to beat another dealer price just needed verfication, so I took the bait and showed up at the dealership (PEOPLE THIS IS YOUR HINT THIS DEALER WILL LIE TO GE another dealer price just needed verfication, so I took the bait and showed up at the dealership (PEOPLE THIS IS YOUR HINT THIS DEALER WILL LIE TO GET YOU THERE?. Anyway the said it was not a "real" offer and they offer to sell the same CR-V at $750 OVER the offer I had in hand! Oh, the other LIE was "hey we just got a new shipment of CR-V's and YES we have your color, AGAIN ANOTHER LIE no new cars, the 2 colors were not avaliable. RUN FROM SIERRA HONDA. More

I went to 4 dealerships and ended up buying a used Pilot from Sierra. John was friendly, and knowing that I had talked to the sales people at the Alhambra, Pasadena and Glendale dealerships, immediately set from Sierra. John was friendly, and knowing that I had talked to the sales people at the Alhambra, Pasadena and Glendale dealerships, immediately settled on the price. no back and forth nothing. Only the finance guy pushed the extended warranty a little. one of the best experiences buying a used car. More

Worst Honda dealership in the area. Multiple salesman lied over the phone for days until I showed up and then the car was not there. Gave the famous "we just sold it" line. All they want to do is get th lied over the phone for days until I showed up and then the car was not there. Gave the famous "we just sold it" line. All they want to do is get the customer in the door and they will sell their own child to make that happen. Joke of a dealership, poor customer service and shameful professionalism. Honda should take over this dealership and close it. The way they operate is only hurting the Honda name. I will not recommend this dealership to anyone, including my worst enemy. FYI, Power Honda in Costa Mesa was the best dealership I found in the area. The car advertised was on the lot and they were willing to work with the price. More

There should be negative ranking. this honda dealer is not deserve even 1. Brian was the person who was working with us. he will push too much. After going there, i feel honda gave dealership to this unit not deserve even 1. Brian was the person who was working with us. he will push too much. After going there, i feel honda gave dealership to this unit. Honda should really think about this. This dealer is just spoiling honda's name. Honda should have some criteria for dealer and person who work there. he talks just like street guy. And when i said no he reaped all the papers in front of me and throw it to trash can. I felt humilating and insulting. More

in June, 2010 I spent $380 to have my Hybrid Civic (new to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a to me, but used) checked out because the check engine light came on the day after I bought it from Carfax. They ran the diagnostic and said it was a coolant issue and needed to replace parts. About a week later the light came on again, I brought it in and Chris (who no longer works there)helped me again. After the $98 diagnostic and a test drive later, plus forcing me both times to rent from enterprise for around $50 a day, he said it was because the gas cap was loose and that I just needed to make sure I clicked it 3 times. A few days later my friend and I had to drive up to Sacramento for a wedding, or we tried to... the car started smoking on I-5 in the middle of nowhere, 20 miles south of Bakersfield. The air conditioning cut out, the check engine light came on immediately as the car started rattling and the spedometer plummeted. Luckily I pulled off to the side of the road in time for it to die. In 120 degree heat I called Sierra Honda, explaining what happened as my friend called Triple A, and got transferred 4 times til I finally got ahold of the general manager. The lady was incredibly rude and defensive, informing me that the guy who helped me, Chris, no longer worked there and there was no way to prove that their service was the reason for my engine problems. I said I got the car checked out and spent almost $500 for a shoddy job and asked what she recommend I do. She was beyond rude and when I asked for the name of the nearest dealer she said she couldn't help me and what did I expect her to do? It was my responsibility to just "get off the side of the road!" I told her I would like to have her call the nearest dealership and inform them of the situation, like a doctor who shares medical history with the nearest doctor to help heal a patient, so my car could get fixed. She gave me the number then said there was nothing she could do beyond that. The engine is completely shot, and the kind guy named Richard at Barber Honda (the EPITOME of opposite from Sierra--> water bottles, helpfulness, called Enterprise, honest, competent, efficient, friendly...) told us that the car had been misdiagnosed a problem that caused us to lose the engine, which now costs $4,500 to replace for a USED engine, which is 70% of what we paid for the whole car when we bought it after getting it guaranteed by Honda last month. More