Sierra Chevrolet of Monrovia - Service Center

Tanya was able to get my car in on short notice and the whole process went smoothly. She got me a rife back to work and kept me informed while my car was getting serviced. She always does a fantastic job whole process went smoothly. She got me a rife back to work and kept me informed while my car was getting serviced. She always does a fantastic job! More

Jeremy handled my Oil Change & Service, had the guys check 2 tires that were low air (no leaks) - also, very nice renovation of the showroom & waiting area ! check 2 tires that were low air (no leaks) - also, very nice renovation of the showroom & waiting area ! More

I took my truck from for front breakes service on a Friday at 12pm. Service consultant Tanya told me truck wouldnt be ready until Saturday she told me by the end ot the day she was going to tell me wha Friday at 12pm. Service consultant Tanya told me truck wouldnt be ready until Saturday she told me by the end ot the day she was going to tell me what time it will be ready for pick up on Saturday. Saturday came about and no one ever called me or text me to tell me the truck was ready i had to drive to dealer xxxx and pick up my truck i asked for Tanya and they told me she didnt work Saturdays. Lack or communication from everyone one. More

Terrible service most of the time. Very strategic how you’re kept waiting and no one calls you back about your vehicle. If you it under warranty they don’t prioritize your repair since Very strategic how you’re kept waiting and no one calls you back about your vehicle. If you it under warranty they don’t prioritize your repair since they’re not making any money and keep you waiting. Will not be going back. I know im not the only customer to have ongoing issues either, last time I was there a woman was upset because no one was calling her back and the receptionist had to deal with it while the guys hid in the back. More

Everything was great thank you for the great service will be back if needed services be back if needed services More

Helpful service staff. Joe Jimenez understood my vehicle and offered some discount assistance with a costly repair. Joe Jimenez understood my vehicle and offered some discount assistance with a costly repair. More

The team at Sierra Chevrolet always takes amazing care of me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. me and both of my cars. They’re a great team in their new service drive looks absolutely amazing! I love the remodel. More

I wish this could be good feedback, but this is the complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service appointment on November 18th and didn't receive a diagnosis until 7 active days (8 calendar days) after. The fact that I had to keep on calling for an update since nobody had the courtesy to reach out to me. Not everybody has an extra car at home to rely on while their main method of transportation is parked at the dealer waiting for somebody to work on it. During the last phone call to Marvin, I mentioned I needed a loaner. Marvin was quick to reply that if the issue isn't covered by the warranty and its chewed up wiring due to rodents, I wouldn't be able to receive a loaner. That was his response even before I received a diagnosis. Turns out to be the diagnosis was exactly that and the warranty didn't cover it. When an estimate was provided, there was no ETA to when the part would arrive and the little information he gave me was it could take 1 week or it could take 3 weeks. Once again, no straight answer. I received the diagnosis on November 26 and the only communication I received from Marvin was on December 9 (11 active days) 13 calendar days) later was that the part had been shipped out. That same day my car was charged (EV) in the afternoon, which makes me think they already had the part. The next morning, I received another text from Marvin that my car is ready for pickup. Today, December 12, I was finally able to get a ride to pick up my car in the afternoon. To my surprise and disappointment, the dealer had closed at 2pm due to holiday hours, maybe holiday party. Once again no communication from Marvin on the change of hours. I don't have my car there for pleasure and the fact that I have been without a car for 24 days is unacceptable. If the communication, respect for customer's time and empathy would be present especially as customer service, this comment would be different More

it's happened AGAIN, first time I brought my car in for a simple tire rotation, and it was left untouched for six hours. On my next visit, the tire rotation was finally completed, but the staff suspiously a simple tire rotation, and it was left untouched for six hours. On my next visit, the tire rotation was finally completed, but the staff suspiously unplugged and dislodged my car's camera without any justification. You would think that after these two experiences, extra care would be taken to ensure everything went smoothly this time. However, once again my 3rd visit here my car was kept for 8 hrs without any updates and not worked on, and I was left on hold for 15 minutes--long enough that I walked into the service center still on hold. When I requested to retrieve my car, I had to wait an additional 20 minutes for it to be brought out from the back lot. Even after being in direct communication with the manager Jacob North to have this all set up to be done, they still failed. More

Marvin was great, explained what was needed and very helpful. Appreciate his great customer service. helpful. Appreciate his great customer service. More