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Sierra Chevrolet of Monrovia - Service Center
Monrovia, CA
645 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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645 Reviews of Sierra Chevrolet of Monrovia - Service Center
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December 01, 2024
Great professional service, excellence communication, very helpful overall, it could not have been an easier process very helpful overall, it could not have been an easier process More
by STEELSS
Verified CustomerEmployees Worked With
Other Employees :
Terry Quinn
November 27, 2024
Sierra Chevrolet of Monrovia always provides the best communication of what is needed for my vehicle. communication of what is needed for my vehicle. More
by LADYKWILLIS4
Employees Worked With
November 27, 2024
Look - the service folks were all great. Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses Front Desk, Jeremy, 100%. Quick service, super polite / friendly, super attentive, super helpful scheduling the Lyft shuttle, etc. I know bonuses / compensation are tied to these ratings so I'm putting 5 stars, but ultimately I wouldn't recommend this service center. The problem is the pricing and overall service quality. Sierra Chevrolet is easily 50% more expensive than even other local Chevrolet dealerships. I typically go to El Camino Real in MPK. They have clear pricing / bundled service specials. Oil change, multi-point inspection, fluid top-off, tire rotation. It cost $156 here, and I've never seen it more that $70 at the other location. I'd guess in today's world MAYBE that's $120 with inflation or whatever. The labor quote of like $250/hr at Sierra is what I think makes the difference. I've never seen a spark plug changeout quoted for $650 before; that's insane. All that said -- for convenience, I was happy to pay the premium -- had business in the area. But this location didn't even inflate my tires to factory-recommended PSI, which I would think is standard. It didn't give a color-coded printout of vehicle parts / assessed quality. I suspect tire rotation wasn't done because the PSI ratings on each tire matched exactly what they were on each wheel when I left it. I received paperwork saying CA law requires that they inflate the tires as well? And for general record: El Camino Real -- cheaper, they also wash the freaking car, which I'd never expected but was a nice touch, and they've never missed something small like inflating tires. More
by c-w
Employees Worked With
Other Employees :
Jeremy, Terry Quinn
November 25, 2024
Tanya is always able to quickly and professionally book my car in for a service! my car in for a service! More
by Darren
Employees Worked With
November 24, 2024
Great customer service. Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem a Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem anytime. More
by Larry.cantrell15
Employees Worked With
Other Employees :
Terry Quinn
November 24, 2024
My service rep Joe has always been a huge help to me and my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for my service. More
by P_cart26652002
November 23, 2024
Joe Jimenez is the best. He always takes care of my service needs! Thank you! He always takes care of my service needs! Thank you! More
by Priscella Arellanes
Employees Worked With
November 22, 2024
They are very busy it's nearly impossible to get service in timely manner. Even with appointment ahead of time. in timely manner. Even with appointment ahead of time. More
by Halloween_94
November 21, 2024
If I could give you zero, I’ll gladly would. Fortunately, I can’t as they didn’t fix my truck and Tanya had horrible customer service. Fortunately, I can’t as they didn’t fix my truck and Tanya had horrible customer service. More
by carla.paz36
Employees Worked With
