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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
613 Reviews
Call Service Center (626) 879-2966

613 Reviews of Sierra Chevrolet of Monrovia - Service Center

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November 05, 2024

Shawn, associate assigned to me gave an excellent and very satisfied customer service, deserved a 5 star ratings More

by JOEL.ILARDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Report | Print
Nov 06, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words about the exceptional service you received! We’re thrilled to hear that you had a great experience at Sierra Chevrolet. Our team strives to provide the best for our customers, and we appreciate your recognition. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

November 04, 2024

Marvin was super helpful, answered any question I had. Highly recommended him and his service More

by Franky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Franky, for your wonderful review! We’re so glad to hear that you found our service helpful and that Marvin was able to assist with your questions. Your recommendation means a lot to us at Sierra Chevrolet. We look forward to seeing you next time! Sincerely, The Sierra Chevrolet Team

November 03, 2024

Great customer service and quick turnaround. Great service and will return for continued service of my car. More

by larryayon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We truly appreciate your feedback and are thrilled to hear that you experienced great customer service and a quick turnaround at Sierra Chevrolet. We look forward to seeing you again for your car's continued service! Sincerely, The Sierra Chevrolet Team

November 01, 2024

left car for 3 days and nothing was done . my service advisor wasted my time for 3 days. More

by waiyanmin.lane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
jeremy
Report | Print
Nov 04, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration about the delay in service for your vehicle at Sierra Chevrolet. Your feedback is important, and we encourage you to reach out to us directly so we can address your concerns and work towards a resolution. We appreciate your feedback and hope to improve your experience in the future. Sincerely, The Sierra Chevrolet Team

October 30, 2024

The dealership helped me to get the repair done on time. The repair was done right. More

by DANLONG444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We’re glad to hear that your repair was completed on time and to your satisfaction. At Sierra Chevrolet, we aim to provide quality service, and it’s wonderful to know we met your expectations. If you need anything else or have questions in the future, feel free to reach out. We look forward to assisting you again! Sincerely, The Sierra Chevrolet Team

October 30, 2024

The service advisor is not proactive in letting me know what is happening with my vehicle. I have to reach out every time to get an update. Luckily the manager explained everything to me at the end after I More

by TSEDREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Report | Print
Nov 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand your concerns regarding communication during your vehicle's service at Sierra Chevrolet. It's essential for us to keep our customers informed, and we appreciate you bringing this to our attention. We’re glad our manager was able to provide you with the information you needed. If you have any further concerns or would like to discuss your experience, please don’t hesitate to reach out. Your satisfaction is important to us. Sincerely, The Sierra Chevrolet Team

October 30, 2024

Never a bad experience when I go to Sierra Chevrolet. Staff is always great! 10/10 would always recommend More

by eramirez822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful review! We're thrilled to hear that you've consistently had great experiences at Sierra Chevrolet. Our staff appreciates your kind words, and we look forward to welcoming you back in the future. Don't hesitate to share your experience with others! Sincerely, The Sierra Chevrolet Team

October 28, 2024

Service was very good and delivered on time as promised. Building construction was a bit inconvenient. More

by JUAN.M.RAYAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you experienced good service and that we delivered on time as promised. We also appreciate your understanding regarding the building construction inconveniences. Your satisfaction is important to us at Sierra Chevrolet, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 27, 2024

good service and good communication. Service was prompt and I was notified about my car being done in a timely manner. More

by Tran.may0114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Oct 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you experienced good service and communication at Sierra Chevrolet. Timely updates about your vehicle are important to us, and we're glad we could meet your expectations. We look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

October 26, 2024

Took my Silverado for a diagnostic there service is great when it’s time for maintenance or simply an oil change or any work that needs to be done Chevy gots you covered you can count on reliable service… More

by ADRIAN.RIVERA357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Report | Print
Oct 29, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that your experience with our service department at Sierra Chevrolet was great, especially for your Silverado's diagnostic and maintenance needs. We strive to provide reliable service and it's fantastic to know we've met your expectations. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

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