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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
632 Reviews
Call Service Center (626) 879-2966

632 Reviews of Sierra Chevrolet of Monrovia - Service Center

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August 01, 2023

Professional and excellent customer service. They were caring knowledgeable and concerned about my safety and willing to go that extra mile to satisfy my automotive needs. More

by Oscar M. Flores, SR.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Cardiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanya Ruiz service department
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Aug 01, 2023 -

Sierra Chevrolet of Monrovia responded

Hi, Oscar! Thanks so much for the 5-star review of our team. Your safety and satisfaction are our top priorities, and we're happy your Chevy was well taken care of at this visit. We hope you'll continue to choose Sierra Chevrolet for your automotive needs!

July 29, 2023

great customer service, knowledgeable and professional staffs specially Tanya Ruiz. She's friendly and always has a smile on her face that make me feel welcome. More

by Huynhj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Sierra Chevrolet of Monrovia responded

We're so happy to hear that! Thank you for your positive feedback on Tanya in our service department. We're pleased she always welcomes you and makes your automotive service a pleasant experience. We hope to be of service to you for many years to come!

July 29, 2023

Jeremy at service was excellent in every way. My experience there at drop off and pick up was excellent. More

by gagatoto1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy- Excellent
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Aug 01, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your thoughtful feedback on Jeremy! We're glad he did everything he could to make this a very thorough and accommodating experience. We look forward to ensuring these same circumstances at your next appointment!

July 28, 2023

Make sure Tanya Ruiz is your service advisor, she’s the best! Outstanding customer service and communication! More

by FLORES.DANIEL426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much! We sincerely appreciate your business, and we're delighted Tanya provided you with all the support and insight you needed to make this a great experience. Please remember us the next time you have any automotive needs. Pleasant travels until then!

July 28, 2023

Because of Covid, we haven't driven much. That being said, our son is a (very busy) Certified Diesel Technician at another company and has done all of our maintenance until now. It was tim More

by cylrudar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Cesena, Terry Quinn
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Jul 28, 2023 -

Sierra Chevrolet of Monrovia responded

We're so happy you came to see us! Thanks for taking a moment to share your fantastic review of Terry and Jeremy. They make a formidable team, and we're pleased they handled your inspection with great care. Thank you for choosing Sierra Chevrolet!

July 28, 2023

Service member Jeremy Cesena at Sierra Chevrolet of Monrovia was understanding and quick to look into my concerns ruth my 2019 Malibu RS. Thank you Jeremy. More

by jlbrambila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena in Service
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Jul 28, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for letting us know how happy you were with Jeremy's assistance! We're glad he took excellent care of you and of your Malibu. Don't hesitate to reach out when we may help you again. It's always our pleasure!

July 27, 2023

Joe is the best on handling my issues with my vehicle and this is the 2nd time I am saying this. More

by SL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for sharing positive feedback on your service visit with Joe, SL! We're pleased he kept you well-informed and provided you with exceptional service. We hope to be of service to you for many years to come!

July 26, 2023

Tanya was very good about communicating about the progress of my car. The work was done in a timely manner. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Sierra Chevrolet of Monrovia responded

D, thank you for taking a moment to share positive feedback about your service visit! We're happy Tanya ensured a thorough, attentive experience, and returned you safely to the road in a timely manner. Please come see us again some day!

July 25, 2023

Joe is always on top of his job and keeping you posted on the service of my vehicles. More

by Dksievertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Zuno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for stopping by to let us know how happy you've been with Joe as your service advisor! We know he's a great person to work with, and we're glad you appreciated his excellent communication. We wish you the safest of travels until we may be of service to you again!

July 23, 2023

Tanya was so great! Chevrolet is fortunate to have her. She kept me up to date on the status of my car, and was accurate in what time it would be ready. More

by LAURADARLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for taking the time to share your 5-star review! Your satisfaction means everything to us, and we're so happy Tanya made sure your visit was convenient and attentive. We hope to ensure the same circumstances at your next appointment. See you then!

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