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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
633 Reviews
Call Service Center (626) 879-2966

633 Reviews of Sierra Chevrolet of Monrovia - Service Center

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September 26, 2023

Tanya was very helpful in explaining the services that i needed for my vehicle. She kept me posted through the day. More

by WMROSSATTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for taking the time to review your service experience! We're happy Tanya handled your visit with great care and diligence to get you safely back on the road. We hope you'll continue to choose Sierra Chevrolet for all your automotive needs!

September 24, 2023

These guys always take great care of us. Thanks to Joe, John, Jake and the entire team! More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, ChevGuy! We truly appreciate your continued business, and we're glad the whole service team has always taken such great care of you and your vehicles. Thank you for making Sierra Chevrolet your #1 choice for automotive service!

September 24, 2023

I went to get an oil change on my truck and the price was outrages over $400.00 it’s a brand new truck. That’s just crazy. I left the dealer and went to professional Mechanic and they charged me 128.00. Neve More

by dosninas
Service Price Transparency
Recommend Dealer
No
Employees Worked With
None
Report | Print
Sep 25, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback with us. We're sorry this visit did not turn out as you'd expected. The pricing our team quoted you was for dealer-recommended 15,000-mile preventative maintenance (we apologize for the error in our previous response). We absolutely respect your choice not to have it serviced here. I am available to speak with you on the details of what this service would include and why it is recommended for the driving conditions in our area. Feel free to reach out to me when you have a moment. Jacob North Service Manager Sierra Chevrolet 626-879-2966 ext 6068

Sep 25, 2023 -

dosninas responded

The truck is a 2022 Colorado with 12,000 miles. Nowhere near 50,000. I think that you need to be upfront with pricing. We have always bought our vehicles at Sierra and serviced them there, but I’m beginning to question our decision to do so.

September 23, 2023

Joe took care of my vehicle needs, came in with a screw in the new tires, told me he would take care of it, turns out the screw did not penetrate the tire was only stuck between the treads. Thank you for a More

by Dksievertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for the 5-star review! We're delighted the value of Joe's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

September 21, 2023

Tanya Ruiz I want to ty for you for your speedy service you got me in and out love your work More

by markshipley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for expressing your sincere appreciation of Tanya in our service department, Mark. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until Tanya and the Sierra Chevrolet team may help you again!

September 20, 2023

Joe Jimenez was kind and very professional. Very honest about what service I needed. Would highly recommend Sierra Chevrolet of Monrovia. More

by AACLARK09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for letting us know how satisfied you were with Joe's assistance! We're glad Joe provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as reliable. See you then!

September 18, 2023

Tanya Ruiz did a great job very professional and friendly, the system of texting is great paying bill so you can review it is great. I think that my truck was even washed and ready is very efficient More

by Jeffauto2@verizon.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for the 5-star review! We're happy the value of Tanya's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

September 15, 2023

Fast and easy. No high pressure sales pitches. Ride share service is a nice bonus. More

by bigjancu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy your visit was convenient and accommodating. We hope to ensure the same circumstances at your next appointment!

September 14, 2023

Joe Jimenez was great Fast and knowledgeable thank you so so so so so much More

by TORYTEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for letting us know how much you appreciated Joe's assistance! We're pleased he handled your vehicle's needs with diligence and efficiency so you could be on your way in a timely manner. Thank you for choosing Sierra Chevrolet for your automotive needs!

September 10, 2023

Great customer service and help with my car. Got me in and out in know time. Thanks Tanya, see you next time… More

by NEVAREZMICHAEL78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for taking a moment to express your sincere appreciation of Tanya in our service department! We're so happy she continues to be a friendly and reliable resource for your automotive needs and interests. We look forward to making your next visit just as outstanding!

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