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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
638 Reviews

638 Reviews of Sierra Chevrolet of Monrovia - Service Center

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October 22, 2023

Good price willing to negotiate and open late would be nice if they went over trucks options I could figure out the trucks options More

by ERIK.WOOD
Recommend Dealer
Yes
Employees Worked With
Nickolas sales man
Oct 24, 2023 -

Sierra Chevrolet of Monrovia responded

Erik, thanks so much for your thoughtful feedback. We're glad our sales team took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day!

October 20, 2023

Very pleasant and efficient service. Gave us a. Juice if services that we needed and urgency. More

by SCJHANKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for letting us know how satisfied you were with our team's efficient service! We're glad they provided you with their utmost support and insight at this visit. We look forward to making your next appointment just as helpful and timely!

October 15, 2023

I been here twice and both times I was helped right away by Tanya didn’t wait long I have no complaints will continue to come here More

by Carlos Rangel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Carlos, thank you for telling us why you like working with Tanya! Your satisfaction means the world to us, and we're pleased she continues to be a reliable resource for your Pilot's service needs. We look forward to ensuring more high quality service at your next appointment!

October 15, 2023

I was pleased to have Marvin as my new service advisor. He was receptive, patient and answered all my questions and concerns about my 2018 Chevy Trax. He was expedient in contacting the warranty insurance More

by MSRFH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the advocacy and insight offered by Marvin. We hope you'll continue to make Sierra Chevrolet your first choice for service!

October 14, 2023

Sierra dealership give you great customer service and great care of your vehicle!!would recommend 👍 More

by p1heart81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your solid review and recommendation! We're pleased you had another great service experience with us, and that our team made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

October 14, 2023

I don’t mind taking my Truck to the dealer, I know I’m getting quality work,with skilled mechanics, Joe Jimenez is the best service advisor, he always keeps me updated on my vehicle getting serviced. More

by RUDYS4006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, Rudy! We truly appreciate your continued business, and we're glad Joe has always taken such great care of you and your vehicle. Thank you for making Sierra Chevrolet your #1 choice for service!

October 13, 2023

My service exceeded expectation: early completion of work, and an unexpected car wash. Very pleased. More

by ACBOMNIBUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much for sharing your review! We're delighted the value of our team's support and diligence exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

October 11, 2023

Marvin in the service department was vey helpful. He provided a list of recommended parts and service and was professional. More

by CARNUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Sierra Chevrolet of Monrovia responded

Carnuel, thanks for stopping by to share your 5-star review of Marvin! We're glad he addressed your vehicle's needs with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

October 10, 2023

Not a good experience. A lot of miscommunication. My car was also scratched and they are claiming I brought like that. I was told one thing when I brought in regarding the More

by ALMARAZ1_02
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Sierra Chevrolet of Monrovia responded

I'm so sorry to hear about your disappointment with this service visit. Please contact me directly and I will get to work on the internal issues that may have caused the breakdown in communication. I appreciate your feedback and look forward to hearing from you soon. Victor Gamboa vgamboa@sierracars.com General Sales Manager Sierra Chevrolet

October 08, 2023

Marvin in the service department was outstanding with the help I needed thank you Marvin More

by basur7@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for telling us why you like working with Marvin! Your satisfaction means the world to us, and we're pleased he has become a reliable resource for your service needs. We look forward to ensuring the same circumstances at your next appointment!

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