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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
618 Reviews
Call Service Center (626) 879-2966

618 Reviews of Sierra Chevrolet of Monrovia - Service Center

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December 12, 2023

Great customer service. Victor Gamboa is phenomenal!!! Would highly recommend. I’m super happy with how easy the process was. More

by EDSONRAMOS1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Gamboa
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Dec 13, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for the 5-star review of your dealership experience! We're delighted Victor provided you with all the support and guidance you needed to make this transaction a breeze. We wish you all the best in your upcoming journeys, from everyone at Sierra Chevrolet!

December 10, 2023

She was very professional and greeted me quickly and the car was ready when promised. More

by precious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Sierra Chevrolet of Monrovia responded

Precious, Providing quick and efficient service is so important to us here at SIERRA CHEVROLET OF MONROVIA and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were very professional and greeted you quickly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

December 08, 2023

Checking in was quick and smooth. They were clear with me about costs and didn’t seem to try upselling me on anything. However I was told my car would be ready in a short window of ti More

by HANSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 07, 2023

Any concerns that I had were met or exceeded by the Sierra Chevrolet Service Manager More

by john.jackson
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks so much, John! We're delighted the value of our team's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment!

December 06, 2023

First time bringing the truck in for service and I liked my first experience. Thanks More

by fernie824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Sierra Chevrolet of Monrovia responded

Fernie, Providing quality and efficient service is so important to us here at SIERRA CHEVROLET OF MONROVIA and we are glad that our teams efforts could meet your satisfaction! We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

December 04, 2023

Marvin was very professional and attentive. The wait time is a little excessive but was notified beforehand More

by michL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for letting us know how satisfied you were with Marvin's assistance! We're pleased he provided you with his utmost support and insight at this visit. Best wishes for happy travels through the holiday season!

December 01, 2023

Tanya is very pleasant and willing to help. She thoroughly explained the service process including the battery recall. She provided great customer service and we look forward to having her assi More

by cdfpt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing positive feedback on Tanya! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Tanya provided for you. We look forward to your next visit!

December 01, 2023

I drive from Bellflower to where i know that I’m welcome great service From the time you arrive will keep going back More

by TARASKANNATION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Sierra Chevrolet of Monrovia responded

Thanks for the love! We're thrilled you always enjoy working with the Sierra Chevrolet team for your automotive needs. We hope to be of service to you for many more years to come!

December 01, 2023

Worse experience ever. Not helpful at all. Will never come back again for any service More

by MARINAMENDOZA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service guy
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Dec 04, 2023 -

Sierra Chevrolet of Monrovia responded

We sincerely apologize for the negative experience you had with us, and we appreciate you taking the time to share your feedback. We understand how important it is for our customers to feel supported and assisted during their visit, and we regret that we fell short of meeting your expectations. I would be happy to discuss your concerns with you, if I may of any assistance. Please reach out to me at your convenience. Thank you. John Twiford JTwiford@sierracars.com Service Drive Manager Sierra Chevrolet

November 30, 2023

Everything was taken care of efficiently and just as described for my recent service. Great experience! More

by DRGOREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2023 -

Sierra Chevrolet of Monrovia responded

Thank you for your positive review! We sincerely appreciate your assessment of our service team, and we hope that you'll think of us the next time you have any automotive or Chevrolet needs. Safe travels this holiday season!

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