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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
618 Reviews

618 Reviews of Sierra Chevrolet of Monrovia - Service Center

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January 09, 2024

The service department is making sure that all of their staff is properly trained and covers everything that is needed in caring for everyone's vehicle. Tanya is Awesome, she is very attentive to what n More

by JOHN@ETERNALFLAMEOFLOVE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2024 -

Sierra Chevrolet of Monrovia responded

John, thank you for telling us why you like working with Tanya! Your satisfaction means the world to us, and we're pleased she continues to be a reliable resource for your service needs. We look forward to ensuring more high quality service at your next appointment.

January 09, 2024

This is a convenient location to my home, hey are very courteous, arranged a ride home for me and back to the dealership. More

by kweleba08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
Jan 10, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your trust in our service team! We're happy to have provided you with a thorough, accommodating visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!

January 08, 2024

Extremely unprofessional did not seem to care to get problem, resolved it all started with the sales person who lied to me when I purchased my vehicle More

by MLFIGUEROA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfonso Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2024 -

Sierra Chevrolet of Monrovia responded

We appreciate your feedback, and sincerely apologize for the inconveniences you've faced with your vehicle thus far. Our records indicate we performed a software update to resolve a radio issue, and provided some insight on when to use 4-wheel drive and 2-wheel drive for proper tire performance. I will be reaching out to you shortly to see how else we can help. Thanks again for your feedback. Jacob North Service Manager Sierra Chevrolet jnorth@sierracars.com

January 08, 2024

Simply the best service. Outstanding communication, wonderful amenities, great team. Really appreciate the follow up. More

by grumpetto
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Cesena
Jan 10, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for telling us why you appreciate our amazing team! We're pleased you've always enjoyed the accommodations and exceptional service they've provided. We hope you'll continue to make Sierra Chevrolet your first choice for service!

January 06, 2024

My experience with this dealership has been great! I’m thrilled to have found this dealership! Edwin, Victor, Zach, Nick, Andy and John have all been extremely helpful and great to work with! Thank More

by johnm25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Cardiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy, Nick, Victor, Zack, Tyler
Jan 07, 2024 -

Sierra Chevrolet of Monrovia responded

John, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Sierra Chevrolet is an honor, and we hope to continue being your #1 choice for years to come. See you next time!

January 05, 2024

Marvin was very good. However, communication with him was very difficult. First, his name was not on the option for the service advisor list when I tried to call the offic More

by DocDenZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2024

Great customer service, I've been a long term customer over forty years. Joe, Marvin, Tanya and John and Jeremey do a great job. More

by PRECISIONELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for leaving Joe, Marvin, Tanya, John and Jeremy this positive review! We are glad to hear that they took great care of you and your automotive needs. We are honored by your continued business with us here at SIERRA CHEVROLET OF MONROVIA for over 40 years. We look forward to continue serving you and your future automotive needs for many more years to come.

January 04, 2024

Oh the team at Sierra Chevy always takes suuuuuuch great care of us. They’re the best! More

by ChevGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Sievertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayra Neria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edwin Cardiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Sierra Chevrolet of Monrovia responded

We are grateful for you leaving us this wonderful review! We are thrilled to hear that our team consistently takes excellent care of you and provides you with thorough and efficient service. We appreciate your continued business with us here at SIERRA CHEVROLET OF MONROVIA. Please drive safely and do not hesitate to let us know how we may be of further service to you.

January 01, 2024

Mavin is a very helpful guy guided me step by step without any problem though the process More

by ZZD102383
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Sierra Chevrolet of Monrovia responded

Providing quality and efficient service is so important to us here at SIERRA CHEVROLET OF MONROVIA and we are glad that Marvin's efforts could meet your satisfaction! We are thrilled to know that he was very helpful and guided you step by step through the process without any problems. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

December 31, 2023

I had never taken a car to get serviced before but Tanya Ruiz was very patient and quick with checking me in and getting my car in line for service. More

by st
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Sierra Chevrolet of Monrovia responded

xx, Thank you so much for leaving Tanya this fantastic review! We are glad to hear that Tanya took great care of you and your automotive needs. We are happy to know that she was very patient. We hope to see you again the next time your vehicle needs service.

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