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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
618 Reviews

618 Reviews of Sierra Chevrolet of Monrovia - Service Center

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January 31, 2024

First time here after going to some different local Chevrolet dealerships to have my car serviced, and Sierra was by far the best. Joe was a great service technician who was very professional and ac More

by nanceag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for writing about your visit with us, Drew! I am happy to hear that Joe was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, The Sierra Chevrolet Team

January 31, 2024

Great service by Jeremy. To the point and punctual, all needs taken care of in a professional manner. More

by ARMONDOHANIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Feb 02, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jeremy was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sierra Chevrolet Team

January 30, 2024

I will like to say thank you tanya ruiz she is the best she really helps me and give me comfort in all my needs she is the best More

by beliaruiz77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for this great review! Tanya is truly an exceptional employee and we appreciate her for giving you a great experience. Sincerely, The Sierra Chevrolet Team

January 29, 2024

Service was quick and easy. I was in and out within the hour. Tanya was great. More

by laureneyee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Sierra Chevrolet Team

January 23, 2024

Tanya was very helpful and was a pleasure to work with. She needs a raise! More

by JLREYES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for your outstanding review! I'm very happy to hear that Tanya was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Sierra Chevrolet Team

January 23, 2024

My first visit in search of a new service center and if the rest of the visits go as good as the first, I’ll be a regular customer! More

by kgski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Sierra Chevrolet Team

January 22, 2024

Tanya Ruiz was very helpful. Made sure I had a good timeline for when car would be ready and promptly contacted me and made sure I was aware of the subsequent repair process. More

by Matthieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Sierra Chevrolet of Monrovia responded

Matthieu, thank you for sharing positive feedback on Tanya! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Tanya provided for you. Thanks for making Sierra Chevrolet your first choice for service!

January 21, 2024

Very professional. They solved the problem as quickly as possible. Also I noticed it was very clean. Joe Jimenez was the person who helped me. He was extremely helpfull More

by maryanngar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind review, Maryann! We truly appreciate your business, and we're glad Joe took exceptional care of you and your vehicle at this visit. Thank you for making Sierra Chevrolet your #1 choice for service!

January 21, 2024

I don’t think we should have to pay for a rental period if the repair is covered under warranty. It should be a loaner not a rental. More

by casionitemare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Sierra Chevrolet of Monrovia responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, The Sierra Chevrolet Team

January 21, 2024

Friendly with fast service I do recommend servicing your vehicle here at this dealership. Thanks More

by mikespike13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Sierra Chevrolet of Monrovia responded

We're delighted to hear that, Mike! Thank you for letting us know how pleased you've been with our efficient and friendly service team. We wish you pleasant travels until we may be of service to you again!

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