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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
613 Reviews

613 Reviews of Sierra Chevrolet of Monrovia - Service Center

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November 25, 2024

Excellent service, discounts were met and our cars were clean. Service was done in a timely manner More

by CAMPOSRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Nov 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you received excellent service and that the discounts were met at Sierra Chevrolet. It's great to know that your cars were clean and that the service was completed promptly. We appreciate your kind words and look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

November 25, 2024

Tanya is always able to quickly and professionally book my car in for a service! More

by Darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Darren, for your wonderful review! We appreciate your kind words about our team and are glad to hear that you find our service booking process efficient and professional. We look forward to seeing you at Sierra Chevrolet for your next service! Sincerely, The Sierra Chevrolet Team

November 24, 2024

Great customer service. Alfonso Hernandez great sales professional.Very friendly a lot of knowledge. Went through the car and how everything works and let me I can call hem a More

by Larry.cantrell15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We truly appreciate your feedback about Alfonso and the excellent customer service you received at Sierra Chevrolet. It's great to hear that he was able to assist you so thoroughly. We look forward to seeing you again, and don’t hesitate to reach out if you have any questions or need assistance in the future! Sincerely, The Sierra Chevrolet Team

November 24, 2024

My service rep Joe has always been a huge help to me and my husband anytime we bring our car in. He answers our concerns, offer suggestions and on this particular day assisted me with Sunbit app to pay for More

by P_cart26652002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy
Nov 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We’re thrilled to hear that Joe has been such a helpful resource for you and your husband at Sierra Chevrolet. It's great that he could assist you with the Sunbit app as well. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

November 23, 2024

Joe Jimenez is the best. He always takes care of my service needs! Thank you! More

by Priscella Arellanes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that Joe has consistently provided excellent service for your needs. At Sierra Chevrolet, we strive to ensure all our customers feel well taken care of. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

November 22, 2024

They are very busy it's nearly impossible to get service in timely manner. Even with appointment ahead of time. More

by Halloween_94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand your concerns regarding the timeliness of our service at Sierra Chevrolet. We appreciate your patience and are continuously working to improve our processes to enhance your experience. If you have specific details or need further assistance, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, The Sierra Chevrolet Team

November 21, 2024

If I could give you zero, I’ll gladly would. Fortunately, I can’t as they didn’t fix my truck and Tanya had horrible customer service. More

by carla.paz36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We are disappointed to hear your disatisfaction regarding the service of your truck. Your feedback is valuable, and we take it seriously. Please feel free to reach out to us directly at Sierra Chevrolet so we can address your concerns and work towards a resolution. We appreciate your insight and hope to improve your experience with us. Sincerely, The Sierra Chevrolet Team

November 19, 2024

The email I sent but never got a reply My name is Skylar Ku, and I am writing to share my recent experience at Sierra Chevy regarding the first scheduled maintenance of my Bolt EUV, which I purchased More

by skylarku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy service
Nov 23, 2024 -

Sierra Chevrolet of Monrovia responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

November 18, 2024

Came in for one faulty front right tire pressure sensor that I had spent 500 dollars previously to fix at this dealership when I had both front sensors replaced. This time they said it was the back sensors More

by Alvaro Rivas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Suchanek
Nov 20, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience, Alvaro. We appreciate your feedback and understand your frustration regarding the tire pressure sensor issue and the service wait time. We invite you to contact us directly so we can better understand your situation and work towards a resolution. Your feedback is valuable, and we want to ensure a better experience for you in the future. Thank you for your time. Sincerely, The Sierra Chevrolet Team

November 18, 2024

Professional and courteous service. My vehicle was ready within the estimated time and pick up was quick and easy - even with the terrible construction traffic! More

by almommy4510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you experienced professional and courteous service at Sierra Chevrolet. It's great to know that your vehicle was ready on time and that you had a quick and easy pickup despite the traffic. We appreciate your feedback and hope to see you again soon! Sincerely, The Sierra Chevrolet Team