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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
617 Reviews

617 Reviews of Sierra Chevrolet of Monrovia - Service Center

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April 19, 2024

Great service received by Marvin he was friendly and helpful. My car was ready in less than 2hours Great job 👍 More

by hernandezmarcelino04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Sierra Chevrolet Team

April 17, 2024

Jeremy was great he went above and beyond and kept me updated on the process of my car. More

by JEWELS1390065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in service
Apr 18, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Jeremy went above and beyond and kept you updated on the progress of your car. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Sierra Chevrolet Team

April 16, 2024

My service was great! This was my 3rd time coming to this location and the staff was very helpful and attentive. More

by tj.lee2090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day! Sincerely, The Sierra Chevrolet Team

April 15, 2024

Tanya was great to work with and the waiting area is a pleasant place to hang. More

by NUDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sierra Chevrolet Team

April 14, 2024

I had maintenance done on my care, which didn't take very long. I was very pleased that they got it done so quickly. Thank you for the great customer service. More

by tcgod4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Sierra Chevrolet of Monrovia responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we're ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Sierra Chevrolet Team

April 12, 2024

Nice to get current information on my vehicle. I feel part of the loop. I don't need only one person to have the info of my vehicle More

by THOMASYOUNG65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Quinn
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
2.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Sierra Chevrolet of Monrovia responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Sierra Chevrolet Team

April 11, 2024

Shawn was great! Everything was quick and easy. I will be coming back for sure. More

by suchanekshawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Apr 12, 2024 -

Sierra Chevrolet of Monrovia responded

Your experience is exactly what we aim for! We are so happy to hear that we could provide you with a memorable experience. We hope to see you again in the future. Sincerely, The Sierra Chevrolet Team

April 11, 2024

The dealership seems to do its due diligence during service. However, service became unresponsive and lack of communication after they run into problems they couldn't solve. Car owner end up doing al More

by happyhsu141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Sierra Chevrolet of Monrovia responded

We appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting us at your earliest convenience, we would like to further discuss what happened and do our best to address these issues. We look forward to speaking with you and regaining your trust in our business. Sincerely, The Sierra Chevrolet Team

April 09, 2024

Jeremy, answered all my questions and the service was done promptly. They spotted a nail in my tire and took care of it. I have been bringing my car here since I bought it. Thanks More

by A.uehara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy in the Service Dept
Apr 11, 2024 -

Sierra Chevrolet of Monrovia responded

We are so happy to hear that your recent visit went so well for you! We will let our team know about your experience and we hope you will reach out to us if you have any questions. Have a great day! Sincerely, The Sierra Chevrolet Team

April 08, 2024

Service was great and the staff were accommodating,. They broke the center piece to one on my rims and did not try to hide it but came right out and chased me down to explain the situation. I appreciate More

by dampark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing honest, quality service. Sincerely, The Sierra Chevrolet Team

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