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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
646 Reviews
Call Service Center (626) 879-2966

646 Reviews of Sierra Chevrolet of Monrovia - Service Center

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August 15, 2024

Came in for an oil change and new battery. They did not install the battery correctly the first time causing me to be locked in my car. They sent a tech to see me and get me out of my car. More

by GARYMC20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us, Gary. We appreciate your feedback and take these matters seriously. Please feel free to contact us directly so we can discuss your experience further and improve our service at Sierra Chevrolet. Sincerely, The Sierra Chevrolet Team

August 15, 2024

I only go here for recalls but they are very good at taking care of what is needed. Everything went very well except that the exit was blocked when I went to drive away and it took more that 10 minut More

by JOHNAROHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We're glad to hear that Sierra Chevrolet took care of your recall needs effectively. We appreciate your understanding regarding the exit blockage and will work on improving our traffic flow to enhance your experience. If you have any further concerns, please don't hesitate to reach out to us. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

August 14, 2024

I have owned the Camaro which i bought at Sierra Chevrolet of Monrovia for 11 years, and i always have it serviced there. they are very professional and explain to me what i want to know - the work More

by NROGARA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Cesena
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Aug 14, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We truly appreciate your loyalty to Sierra Chevrolet and are thrilled to hear about your positive experience with your Camaro service over the past 11 years. Our team takes pride in providing professional service and clear communication, so it's great to know we’re meeting your expectations. We look forward to continuing to assist you with your Camaro for many more years to come! Sincerely, The Sierra Chevrolet Team

Aug 15, 2024 -

NROGARA8 responded

one further note: whenever i am there for service work, there are always sales people and others who are aware of my being there - and they will speak to me to be sure there is nothing i need - it is a very friendly, yet never overbearing atmosphere - thanks ~

August 14, 2024

No one came outside to attend me when I pulled up. I had to go get a service technician to get service. More

by loraine1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration regarding the lack of immediate assistance during your visit to Sierra Chevrolet. Your feedback is valuable, and we strive to improve our service to ensure all customers feel acknowledged and attended to promptly. If you have any further concerns or require assistance, please feel free to contact us directly. We look forward to the opportunity to better serve you in the future. Sincerely, The Sierra Chevrolet Team

August 12, 2024

Jeremy is a great service advisor. I would highly recommend him. He is always helping us out More

by ANGELOPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that Jeremy has been a great service advisor for you at Sierra Chevrolet. Your recommendation means a lot to us. We look forward to helping you again in the future! Sincerely, The Sierra Chevrolet Team

August 09, 2024

Service Representative was very clear with the process of items needed; also helpfull and nice. Thank you! More

by LUCYVDEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shawn suchanek
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Aug 12, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Lucy, for your kind words! We’re glad to hear that our service representative provided you with clear guidance and assistance. Our team at Sierra Chevrolet always strives to offer the best service possible. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

August 08, 2024

Tania fue muy amable en todo momento me ayudó en todas las dudas que tuve excelente servicio More

by otamendi.ariz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Sierra Chevrolet of Monrovia responded

¡Gracias por compartir tu experiencia positiva con nosotros! Nos alegra saber que recibiste un excelente servicio y que nuestro equipo pudo ayudarte con tus dudas. Esperamos verte nuevamente en Sierra Chevrolet y que sigas disfrutando de tu vehículo. ¡Hasta la próxima! Sincerely, The Sierra Chevrolet Team

August 08, 2024

Joe in the service department was very knowledgeable about what my truck needed. He kept me informed And updated me on the status of The work that was being done to my truck. Overall, everything was a p More

by MOMFORLIFE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear that Joe provided you with knowledgeable service and kept you updated on your truck's status. At Sierra Chevrolet, we strive to ensure every experience is pleasant, and it’s great to know we met your expectations. We hope to see you again soon! Sincerely, The Sierra Chevrolet Team

August 08, 2024

Joe always makes sure I am taken care of and everything is running smooth on my car. Thank you! Grisel More

by LYLYPILLY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Sierra Chevrolet of Monrovia responded

We're thrilled to hear that Joe has been taking great care of you and your car. At Sierra Chevrolet, we strive to ensure everything runs smoothly for our customers. We appreciate your kind words and hope to see you again soon! Sincerely, The Sierra Chevrolet Team

August 08, 2024

The construction made entering and exiting the facility quite challenging. However, the interaction with service advisor, Marvin and the service received was excellent. More

by DENNIS.DAUTRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback! We're glad to hear that you had an excellent interaction with our service advisor, Marvin, at Sierra Chevrolet. We understand that construction can create some challenges, and we appreciate your patience. We hope to see you again soon and provide you with exceptional service! Sincerely, The Sierra Chevrolet Team

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