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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
646 Reviews
Call Service Center (626) 879-2966

646 Reviews of Sierra Chevrolet of Monrovia - Service Center

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August 23, 2024

Sierra Chevy has a great team! Thank you Sierra for all of your help with my car service needs! More

by tanya3ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Sierra Chevrolet. If you have any more car service needs in the future, don’t hesitate to come see us again! Sincerely, The Sierra Chevrolet Team

August 21, 2024

Was told my car was "out front" had to hunt for my car. When I found it I was blocked in and could not leave. More

by hendersonsuniforms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand how frustrating it can be to encounter issues with vehicle accessibility at Sierra Chevrolet. Your experience is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and remedy your experience. Sincerely, The Sierra Chevrolet Team

August 21, 2024

Lady at front desk for car services is rude. Went to pick up my car because the mechanic said I could and she was giving attitude for no reason saying it wasn’t on file. Then I went back a week More

by Wolfdabs710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Peinado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the service you received at Sierra Chevrolet. It’s important to us that our customers feel valued and informed, and we are disappointed to hear your experience did not meet these expectations. We would like to address your concerns directly, and we encourage you to reach out to us so we can work towards a solution. Your satisfaction is important, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Sierra Chevrolet Team

August 21, 2024

Excelente servicio y muy buen trato a mi persona , quede muy complacida , muchas gracias por su atencion! More

by mariasantaana33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2024 -

Sierra Chevrolet of Monrovia responded

¡Gracias por tus amables palabras! Nos alegra saber que tuviste una experiencia tan positiva en Sierra Chevrolet y que nuestro equipo te brindó un excelente servicio. Apreciamos tu apoyo y esperamos verte de nuevo pronto. ¡No dudes en compartir tu experiencia con otros! Sincerely, The Sierra Chevrolet Team

August 19, 2024

I didn't have a leak when I took it in, and I do now. More

by elizrortz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your concern regarding the leak after your visit to Sierra Chevrolet. We appreciate your feedback and would like to address this issue. Please contact us directly so that we can assist you further and work towards a resolution. Your satisfaction is important to us. Sincerely, The Sierra Chevrolet Team

August 18, 2024

Tonya was truly helpful and nice early in morning. She really loves her job and I can tell! More

by JEROME.BLACKWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you so much, Jerome! We truly appreciate your kind words about your experience at Sierra Chevrolet. It’s wonderful to hear that Tonya made a positive impression on you. We take pride in our team’s dedication and passion for their work. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

August 16, 2024

Great work fixing my issues in a short amount of time. Really happy with the service. More

by dhamdan76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Quinn
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Aug 16, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear that you were happy with the service and that we could resolve your issues quickly. At Sierra Chevrolet, we always strive to provide the best for our customers. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

August 16, 2024

Expirience was great. I was attended to in a kind and welcoming manner by the clerk and technicians. More

by Dskk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Sierra Chevrolet. Our team takes pride in providing a kind and welcoming atmosphere. We appreciate your feedback and look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

August 15, 2024

Ask me why I get my truck serviced 43 miles from the Chevy dealer by my house??? Because Monrovia is simply outstanding service 2nd to none. Who works on your truck matters I’ll always go further for More

by JGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your review! We appreciate your loyalty to Monrovia for your truck service. At Sierra Chevrolet, we know that quality and integrity in service are what truly matter. We strive to offer the best as well, and we'd love the opportunity to serve you next time. Thank you for sharing your experience! Sincerely, The Sierra Chevrolet Team

August 15, 2024

I do highly recommend Sierra Chevrolet service department. I enjoyed working with this team, the new and And ex service advisor manager, as well as the biggest two person Jeremy and Tania will mak More

by mchesley84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you, Martin! We greatly appreciate your kind words about our service department at Sierra Chevrolet. It's wonderful to hear that you had such a positive experience with Jeremy, Tania, and the rest of our team. We strive to provide A+ customer service, and your recommendation means a lot to us. We look forward to seeing you again for your next visit! Sincerely, The Sierra Chevrolet Team

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