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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
613 Reviews

613 Reviews of Sierra Chevrolet of Monrovia - Service Center

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August 28, 2024

No comment at this time I'll be back to finish the work that was not completed More

by MURPHYCUP2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get the name of the employee
Aug 30, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We appreciate you choosing Sierra Chevrolet and understand that there are some tasks that remain unfinished. We’d love the opportunity to assist you further. Feel free to reach out to us when you're ready to complete the work. We look forward to serving you again! Sincerely, The Sierra Chevrolet Team

August 28, 2024

I’m very unsatisfied. Your sales team is very unprofessional and organized. They don’t return phone calls when they say they will. And have still not answered my questions More

by LUISAMBRIZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2024 -

Sierra Chevrolet of Monrovia responded

Our team has acknowledged this review.

August 25, 2024

In dealing with the sales staff and management. They don’t return phone calls and waste our time. They seem to have bad communication skills with each other. And don’t care about the customer once More

by LUISAMBRIZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your frustration regarding the communication issues you've faced with our sales staff and management at Sierra Chevrolet. Your feedback is important, and we strive to ensure that all our customers feel valued and heard. Our team is looking into this and we hope to be in touch shortly, as we would like to address your concerns and work towards a solution. Thank you again for your feedback, and we hope to improve your experience. Sincerely, The Sierra Chevrolet Team

August 25, 2024

Marvin was very polite and helpful. Service was quick and I’m very satisfied with the repairs done to my vehicle. More

by ALANDOMIC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Sierra Chevrolet of Monrovia responded

We are thrilled to hear that you had a positive experience at Sierra Chevrolet. Our team strives to provide quick and helpful service, and it's great to know that you are satisfied with the repairs on your vehicle. We appreciate your kind words and look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

August 25, 2024

The service department at Sierra Chevy was great, especially Marvin. Very responsive. I would use them again. More

by PK
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We're thrilled to hear you had a great experience with our service department at Sierra Chevrolet, especially with Marvin. Your satisfaction is our priority, and we look forward to assisting you again in the future. Please don't hesitate to reach out if you need anything! Sincerely, The Sierra Chevrolet Team

August 24, 2024

The dealership is under construction, I was texted to enter through the Subaru dealership and follow the signs. I followed the directions, I got to where the service advisors were working, There was a v More

by RDAVIS2699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for reaching out about this. We can assure you that here we take care of everyone to the best of our ability, and we regret to hear about the wait and confusion that occurred. Since our advisor had verified the phone number on file was a good contact number, he called and left a message that the vehicle was ready. Unfortunately due to the volume of work, our advisors aren’t always able to know who is waiting in the lounge, which is why we keep numbers on file. We do appreciate you making us aware of the condition of the vehicle upon it being returned to you. Our team will take this feedback into account to improve our services going forward. Sincerely, The Sierra Chevrolet Team

August 24, 2024

Great maintenance and customer service, they provide Lyft drive me to work when I drop my Sierra pick up truck. More

by NANCHEN1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our maintenance and customer service while dropping off your Sierra pickup truck. It's our pleasure to provide services like Lyft to make things convenient for you. We appreciate your support and look forward to assisting you again at Sierra Chevrolet! Sincerely, The Sierra Chevrolet Team

August 23, 2024

Sierra Chevy has a great team! Thank you Sierra for all of your help with my car service needs! More

by tanya3ps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our team at Sierra Chevrolet. If you have any more car service needs in the future, don’t hesitate to come see us again! Sincerely, The Sierra Chevrolet Team

August 21, 2024

Was told my car was "out front" had to hunt for my car. When I found it I was blocked in and could not leave. More

by hendersonsuniforms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We understand how frustrating it can be to encounter issues with vehicle accessibility at Sierra Chevrolet. Your experience is important to us, and we appreciate you bringing this to our attention. Please feel free to reach out to us directly so we can address your concerns and remedy your experience. Sincerely, The Sierra Chevrolet Team

August 21, 2024

Lady at front desk for car services is rude. Went to pick up my car because the mechanic said I could and she was giving attitude for no reason saying it wasn’t on file. Then I went back a week More

by Wolfdabs710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Peinado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the service you received at Sierra Chevrolet. It’s important to us that our customers feel valued and informed, and we are disappointed to hear your experience did not meet these expectations. We would like to address your concerns directly, and we encourage you to reach out to us so we can work towards a solution. Your satisfaction is important, and we hope to have the opportunity to improve your experience in the future. Sincerely, The Sierra Chevrolet Team

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