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Sierra Chevrolet of Monrovia - Service Center

Monrovia, CA

4.5
665 Reviews

665 Reviews of Sierra Chevrolet of Monrovia - Service Center

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April 21, 2025

Joe and everyone there are very helpful and positive. Always a great experience great attitudes More

by charmcg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experiences at Sierra Chevrolet. Our team takes pride in providing excellent service with a positive attitude. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

April 19, 2025

Worst dealer experience ever! I would not take a tricycle to this dealer. My car was there 12 days with no diagnosis. My advisor would ignore me. I left a voice for his supervisor More

by torres0331
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marvin Orellana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
April 18, 2025

I have come to this service center for 3 years. They are usually adequate. I came in for oil check and tire-rotation. Rotated tires are not inflated evenly. More

by kristjip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We appreciate your loyalty over the past three years and understand your concerns regarding the tire inflation after the rotation. We strive to maintain high standards at Sierra Chevrolet, and your feedback is essential for us to improve. If you have further comments or would like to discuss this matter, please feel free to reach out. Thank you for bringing this to our attention. Sincerely, The Sierra Chevrolet Team

April 16, 2025

Very up front about my service and what my truck needed, very kind and respectful and professional More

by tinoandeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Twiford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service to be transparent and professional. At Sierra Chevrolet, we strive to provide kind and respectful service for all our customers and their vehicles. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

April 11, 2025

Excellent customer service! This time I was really impressed by the service they provided! They were so quick! More

by TORRESROCIO46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us at Sierra Chevrolet and that our team impressed you with their quick service. Your satisfaction means a lot to us! We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

April 07, 2025

Tanya was very professional and helpful. She checked me in promptly, went over the services and kept me updated on the progress. More

by ttornabane
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us at Sierra Chevrolet. Our team strives to provide professional and efficient service, and we’re glad to know that Tanya was able to assist you effectively. We look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

April 04, 2025

Tanya was great and helpful. She checked me in promptly ,went over the services and got me out in a reasonable amount of time while I waited. Tanya was able to take care of my co More

by 417j.rosas
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us at Sierra Chevrolet. It's great to know that Tanya was able to assist you effectively and address your concerns promptly. We appreciate your feedback regarding the housekeeping issues, and we're glad they were resolved. We look forward to seeing you again for your next visit! Safe travels! Sincerely, The Sierra Chevrolet Team

April 03, 2025

Very good responsible service and great kindness of the service agent kept me informed at all times More

by alejandro lechuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 03, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team at Sierra Chevrolet. It's great to know that our service agent provided you with responsible service and kept you informed throughout your visit. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Sierra Chevrolet Team

April 01, 2025

The service was timely and thorough. Communication was clear and I was kept in the loop on the progress More

by Adam
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service at Sierra Chevrolet timely and thorough, and that our communication kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

March 31, 2025

It took seven hours to program a key fob. I brought the car in at 9am and did not receive a pick up call until 3:50 pm. More

by johngeorgino
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanya Ruiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Sierra Chevrolet of Monrovia responded

John, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, The Sierra Chevrolet Team

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