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Sierra Chevrolet of Monrovia

Monrovia, CA

4.6
1,086 Reviews
A Los Angeles & Pasadena Chevrolet Source Welcome to Sierra Chevrolet, your Monrovia Chevy dealership serving Los Angeles Chevrolet customers in California. We specialize in selling new Chevrolet cars and trucks and feature a variety of high quality used cars for our customers in Los Angeles. Located near Pasadena, you can find us on East Central Avenue and get to us from Interstate 210, the Foothill Freeway, at Exit 35A. Please view our hours and directions page for specific driving instructions to our Monrovia Chevrolet dealership.
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1450 S Shamrock Ave

Monrovia, CA

91016

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Showing 1,086 reviews

January 30, 2025

Service rep Shawn was great, but had to wait 20 minutes for my car to be brought up front, and I figured it was because they were washing it. No such luck . IT WAS FILTHY. and charging me to use a credit c More

by BASURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Jan 31, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We're glad to hear that Shawn provided great service, but we understand your frustration regarding the wait time and the condition of your vehicle. At Sierra Chevrolet, we strive to maintain our standards, and your comments will help us improve. Additionally, we do have policies regarding credit card usage that we hope to clarify further for our customers. Please feel free to reach out to us directly to discuss your experience. We appreciate your input and hope to serve you better in the future. Sincerely, The Sierra Chevrolet Team

January 29, 2025

Couldn't ask for a better experience. Joe and the team where outstanding!! They have always taken great care of my me and my vehicle. More

by BART7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for the wonderful review! We’re thrilled to hear that you had an outstanding experience with Joe and our team at Sierra Chevrolet. It's our goal to take great care of both you and your vehicle. We appreciate your trust in us and look forward to serving you again! Sincerely, The Sierra Chevrolet Team

January 29, 2025

Tanya has been very helpful and keeps me informed on any updates on my vehicle. More

by jcontreras6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful feedback! We're thrilled to hear that our team has been helpful and kept you informed about your vehicle. At Sierra Chevrolet, we strive to provide excellent service and communication. We appreciate your support and look forward to assisting you again soon! Sincerely, The Sierra Chevrolet Team

January 26, 2025

A thorough routine service was conducted. I was transported to a nearby restaurant via Lyft at my request. Total time 2.5 hours. All went well. More

by Grrrrl5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Orellana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us! We're thrilled to hear that your routine service at Sierra Chevrolet went smoothly and that our Lyft transportation option made your visit more convenient. We appreciate your feedback and hope to see you again for your next service. Safe travels! Sincerely, The Sierra Chevrolet Team

January 26, 2025

Everything was great and Tanya was SO helpful! The only thing I was a little disappointed in was the car wash at the end. I chalked it up to miscommunication or the chaos of the power being out th More

by WENDYGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you, Wendy! We truly appreciate your kind words about Tanya and are delighted to hear that everything was great with your experience at Sierra Chevrolet. We understand your concerns regarding the car wash and appreciate your understanding of the situation. Your feedback is invaluable, and we will certainly work to improve our services in the future. We hope to see you again soon! 😊 Sincerely, The Sierra Chevrolet Team

January 26, 2025

We recently trade and lease a new vehicle form sierra Chevrolet. Edwin, our salesman is very accommodating, helpful and patient to find the right deal for us. Great place to buy and lease your next car. More

by KINA_JANSEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edwin 5 ☆
Jan 27, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review, Kina! We're thrilled to hear that you had a positive experience leasing your new vehicle with Edwin at Sierra Chevrolet. Our goal is to assist you in finding the perfect deal, and it's great to know that we were able to meet your needs. We appreciate your recommendation and look forward to seeing you again for your next car purchase! Sincerely, The Sierra Chevrolet Team

January 24, 2025

Advertised false price, tired to add $4k once we arrived. Spent 8-10 hours before settling on advertised price. We were promised 2 keys then lied to and ignored fo1.5 months. Finally promised 2nd key only More

by elarsencpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Sandoval
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We appreciate your feedback and understand your frustration regarding the pricing and key situation. At Sierra Chevrolet, we strive to maintain clear communication and uphold our commitments. Your concerns are important to us, and we invite you to reach out to us directly so we can address this further and improve our service. Thank you for your input, and we hope to improve your experience moving forward. Sincerely, The Sierra Chevrolet Team

January 24, 2025

Very simple. Just took an hour or so, got a text when the car was ready More

by stutenroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Peinado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your positive review! We're glad to hear that your experience at Sierra Chevrolet was simple and efficient. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

January 23, 2025

Service representative was courteous and informative . Fast service on vehicle. Comfortable waiting room and beverages. More

by l.soliz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Twiford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Sierra Chevrolet with our courteous and informative service representative. It's great to know you enjoyed our comfortable waiting room and beverages as well. We look forward to seeing you again for your next vehicle service! Sincerely, The Sierra Chevrolet Team

January 23, 2025

Amazing customer service, prompt, answered all my questions immediately! Would highly recommend if you are looking to purchase a new car. More

by NSG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Scammacca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Urias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience with our customer service at Sierra Chevrolet. Your recommendation means a lot to us! If you have any more questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, The Sierra Chevrolet Team

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