Sierra Chevrolet of Monrovia

It still took 4 hours but we got the vehicle we wanted. Thank you Luis. Thank you Luis. More

I wish this could be good feedback, but this is the complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service appointment on November 18th and didn't receive a diagnosis until 7 active days (8 calendar days) after. The fact that I had to keep on calling for an update since nobody had the courtesy to reach out to me. Not everybody has an extra car at home to rely on while their main method of transportation is parked at the dealer waiting for somebody to work on it. During the last phone call to Marvin, I mentioned I needed a loaner. Marvin was quick to reply that if the issue isn't covered by the warranty and its chewed up wiring due to rodents, I wouldn't be able to receive a loaner. That was his response even before I received a diagnosis. Turns out to be the diagnosis was exactly that and the warranty didn't cover it. When an estimate was provided, there was no ETA to when the part would arrive and the little information he gave me was it could take 1 week or it could take 3 weeks. Once again, no straight answer. I received the diagnosis on November 26 and the only communication I received from Marvin was on December 9 (11 active days) 13 calendar days) later was that the part had been shipped out. That same day my car was charged (EV) in the afternoon, which makes me think they already had the part. The next morning, I received another text from Marvin that my car is ready for pickup. Today, December 12, I was finally able to get a ride to pick up my car in the afternoon. To my surprise and disappointment, the dealer had closed at 2pm due to holiday hours, maybe holiday party. Once again no communication from Marvin on the change of hours. I don't have my car there for pleasure and the fact that I have been without a car for 24 days is unacceptable. If the communication, respect for customer's time and empathy would be present especially as customer service, this comment would be different More

Marvin was great, explained what was needed and very helpful. Appreciate his great customer service. helpful. Appreciate his great customer service. More

My sales guy and the sales manager are amazing and I will keep buying trucks through you guys keep buying trucks through you guys More

Considering all the construction that was going on the service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as when I come to a stop, seems louder now. More

Booked on line and the process was fast and easy the maintenance was done greatly maintenance was done greatly More

Not a good dealer. Did not honor my guarantee. Keys Chevrolet quote me 750 and here the quote was 1200 dollars Did not honor my guarantee. Keys Chevrolet quote me 750 and here the quote was 1200 dollars More

Excellent customer service. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. More

Quick, efficient, friendly, did recall, spared tire and 37k mile service all in one. am very happy about this service. 37k mile service all in one. am very happy about this service. More

Awesome fleet commercial dept are miracle workers love it go see Tim he will take care of you go see Tim he will take care of you More