Sierra Chevrolet of Monrovia

Sold me a used car with a broken windshield and didn't fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my lif fix it. Lied about extras not included in the sticker price. Don't buy a car from this dealership. I've never had such bad customer service in my life. More

it's happened AGAIN, first time I brought my car in for a simple tire rotation, and it was left untouched for six hours. On my next visit, the tire rotation was finally completed, but the staff suspiously a simple tire rotation, and it was left untouched for six hours. On my next visit, the tire rotation was finally completed, but the staff suspiously unplugged and dislodged my car's camera without any justification. You would think that after these two experiences, extra care would be taken to ensure everything went smoothly this time. However, once again my 3rd visit here my car was kept for 8 hrs without any updates and not worked on, and I was left on hold for 15 minutes--long enough that I walked into the service center still on hold. When I requested to retrieve my car, I had to wait an additional 20 minutes for it to be brought out from the back lot. Even after being in direct communication with the manager Jacob North to have this all set up to be done, they still failed. More

It still took 4 hours but we got the vehicle we wanted. Thank you Luis. Thank you Luis. More

I wish this could be good feedback, but this is the complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service appointment on November 18th and didn't receive a diagnosis until 7 active days (8 calendar days) after. The fact that I had to keep on calling for an update since nobody had the courtesy to reach out to me. Not everybody has an extra car at home to rely on while their main method of transportation is parked at the dealer waiting for somebody to work on it. During the last phone call to Marvin, I mentioned I needed a loaner. Marvin was quick to reply that if the issue isn't covered by the warranty and its chewed up wiring due to rodents, I wouldn't be able to receive a loaner. That was his response even before I received a diagnosis. Turns out to be the diagnosis was exactly that and the warranty didn't cover it. When an estimate was provided, there was no ETA to when the part would arrive and the little information he gave me was it could take 1 week or it could take 3 weeks. Once again, no straight answer. I received the diagnosis on November 26 and the only communication I received from Marvin was on December 9 (11 active days) 13 calendar days) later was that the part had been shipped out. That same day my car was charged (EV) in the afternoon, which makes me think they already had the part. The next morning, I received another text from Marvin that my car is ready for pickup. Today, December 12, I was finally able to get a ride to pick up my car in the afternoon. To my surprise and disappointment, the dealer had closed at 2pm due to holiday hours, maybe holiday party. Once again no communication from Marvin on the change of hours. I don't have my car there for pleasure and the fact that I have been without a car for 24 days is unacceptable. If the communication, respect for customer's time and empathy would be present especially as customer service, this comment would be different More

Marvin was great, explained what was needed and very helpful. Appreciate his great customer service. helpful. Appreciate his great customer service. More

My sales guy and the sales manager are amazing and I will keep buying trucks through you guys keep buying trucks through you guys More

Considering all the construction that was going on the service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as service was very good, Although the major issue with the brakes still hasn’t been resolved, they still squeak when backing out of my drive as well as when I come to a stop, seems louder now. More

Booked on line and the process was fast and easy the maintenance was done greatly maintenance was done greatly More

Not a good dealer. Did not honor my guarantee. Keys Chevrolet quote me 750 and here the quote was 1200 dollars Did not honor my guarantee. Keys Chevrolet quote me 750 and here the quote was 1200 dollars More

Excellent customer service. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. I will definitely will buy call from this dealer again.. Specially, the Service from Alfonso.. More