Showcase Honda - Service Center

Showcase Honda responded

Thank you for your glowing review! We're delighted to hear that our staff made your experience easy and fast. Providing exceptional service and ensuring a smooth process are top priorities for us, so it's gratifying to know that we met your expectations. Your satisfaction means a lot to us, and we appreciate your kind words about our dealership. If there's anything else we can assist you with or if you have any questions in the future, please feel free to reach out. We look forward to welcoming you back for any future needs you may have. Thank you once again for choosing us!

Showcase Honda responded

Thank you so much for sharing your experience with us! We truly appreciate your loyalty and are delighted to hear that Noah and our team have consistently provided you with excellent service. Your willingness to make the drive despite having a closer dealership speaks volumes about the quality of care you receive here. Noah will be thrilled to hear your kind words. We look forward to serving you again in the future and continuing to provide you with the professional and efficient service you deserve. If there's anything else we can do for you, please don't hesitate to let us know. Thank you again for choosing us!

Showcase Honda responded

Thank you for sharing your experience! It's wonderful to hear that Austin provided you with such excellent service. We pride ourselves on having thorough and kind team members who are advocates for our customers' needs. It's great to know that Austin explained everything clearly and respectfully, ensuring you understood each aspect of the service. We truly value your feedback and your loyalty. If there's anything else we can do for you or if you have any further questions, please don't hesitate to let us know. We look forward to continuing to provide you with exceptional service in the future!

Showcase Honda responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with Cassie at Showcase Honda. Providing exceptional customer service and professionalism is our top priority, and we're glad Cassie exceeded your expectations. We'll make sure to pass along your kind words to her and the rest of our team. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Showcase Honda responded

Thank you for sharing your experience! We're delighted to hear that Kevin provided you with exceptional service and went above and beyond to assist you. Customer satisfaction is our top priority, and we strive to ensure every interaction is positive and helpful. We will make sure to pass along your kind words to Kevin. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your business and look forward to serving you again in the future!

Showcase Honda responded

Thank you for sharing your feedback with us. We apologize for the extended wait time during your recent visit for an oil change and new tires. Your time is valuable, and we understand that waiting for services can be inconvenient. We appreciate your patience and understanding. Your comments are important to us, and we will use them to improve our service efficiency going forward. If there's anything else we can do to enhance your experience in the future, please let us know. Thank you for choosing Showcase Honda. We look forward to serving you better next time.

Showcase Honda responded

Thank you for your review! We're delighted to hear that Devon provided such reliable and honest service at Showcase Honda. It's great to know that he not only completed your car service on time but also saved you money by ensuring unnecessary work wasn't repeated. At Showcase Honda, integrity is at the forefront of our service philosophy, and we're glad that Devon exemplified this. If you have any more questions or need assistance in the future, feel free to reach out. We look forward to continuing to provide you with excellent service!

Showcase Honda responded

We are deeply sorry to hear about your recent experience at our dealership. Providing exceptional customer service is our top priority, and it is clear that we fell short during your visit. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We strive to ensure that every customer feels welcomed and valued, and we regret that you did not receive the service you deserve. Your feedback is important to us, and we take your concerns seriously. To address this matter promptly and to understand more about your specific experience, we kindly ask that you contact our Service Director, Sean Hoopes, at 602-274-3800. Sean is dedicated to resolving issues and ensuring that incidents like this do not happen again. We appreciate your patience and understanding as we work to improve our service standards. Thank you for bringing this to our attention, and we look forward to speaking with you to make things right.