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Showcase Honda

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,561 Reviews
Welcome to Showcase Honda in Phoenix, AZ is Arizona's Best Dealer for New Honda cars and Quality Used Cars. Showcase Honda is conveniently located just off the I-51, between North 16th Street and North 12th Street on Camelback Road. Showcase Honda proudly serves our neighbors all around the greater Phoenix Metro area being the first Honda store in town! Showcase Honda in Phoenix has a large selection of New Honda Models as well as Quality Pre-Owned Cars and Trucks. You can research all the Honda models right here in our virtual Honda Showroom. Drivers interested in a sport utility vehicles can choose between the class leading Honda CR-V, the award-winning Pilot SUV, hip Honda Element and the all-new rugged and dependable Honda Ridgeline We hope to have the opportunity to meet you soon at our greater Phoenix Honda dealership. Our helpful staff is always available to answer any question you may have about purchasing a new or used car, financing, repair or car parts. Browse our inventory and take a test drive of a new Honda Civic, Fit, Accord, CR-V, Odyssey, Element, or any other Honda, when you visit our Phoenix car dealership!
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1333 East Camelback Rd

Phoenix, AZ

85014

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Showing 1,561 reviews

June 17, 2024

Dealer acknowledged failure of a quality check when it came to the panel gap...but then asked for me to flip the tab by giving me a "great rate"...seriously asking the customer to pay for something that i More

by rafbaig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Brought my car in to have the air conditioner repaired. Kevin was great, and service was good. Would recommend this Honda dealership. More

by RR
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Easy to schedule online. I usually leave my car for the day but they always keep me updated More

by R.M.
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

The dealership is awesome! The people are great and helpful! My boy Kevin at the service department is fantastic! More

by KLAUDIAROMERO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Very pleasant and nice. No criticism. Car done ~ on time. Would have been nice to know in advance about the extra charge for using credit. I don't usually carry check More

by SANDYGAGE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel McCourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2024

Very responsive and helpful! Staff is professional. I do not like that you require 15 words. It seems manipulative. I will not complete any more surveys! More

by LOREEADAMS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Birchman
5.0
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June 17, 2024

Tried to haggle me into more services. Didn’t give me the right invoice. Car battery drained and the car start is different. More

by mabramsoniii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco Ostos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Showcase Honda responded

Thank you for taking the time to share your recent experience with us. We apologize sincerely for the issues you encountered during your visit to our service department. Providing transparent and respectful service is essential to us, and we regret that we did not meet your expectations on this occasion. We apologize for any confusion or discomfort caused by our attempts to recommend additional services. It is always our intention to provide recommendations based on the maintenance needs of your vehicle, ensuring its optimal performance and safety. However, we understand that our approach may not have aligned with your expectations, and we apologize if this caused any inconvenience. Regarding the incorrect invoice and the subsequent issues with your car battery and starting process, we sincerely apologize for the inconvenience this has caused. This is certainly not the experience we want for our customers, and we understand the importance of accurate documentation and the proper functioning of your vehicle. To discuss your concerns further and to address these issues promptly, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to resolving any outstanding issues and ensuring your satisfaction with our service. We appreciate your feedback as it helps us to improve our service standards. Thank you for bringing this matter to our attention, and we look forward to the opportunity to make things right for you.

Helpful
June 17, 2024

Everytime I go back, The services are already overpriced, and everytime I go back there are new rules to charge the customer more. Don,t feel like to sitting in the waiting area also. I will try to avoid Sho More

by SELAHIBABU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Showcase Honda responded

Thank you for sharing your feedback with us. We are disappointed to hear about your recent experiences at our dealership and sincerely apologize for any frustration or inconvenience caused. Ensuring transparent pricing and providing exceptional service are fundamental to us, and we regret that we did not meet your expectations in this regard. We understand your concerns regarding pricing and any perceived changes in our service policies. Your feedback is crucial as it helps us to continuously improve and address areas of concern. Regarding your discomfort in our waiting area, we apologize if it did not meet your expectations for comfort and convenience. We strive to provide a welcoming environment for all our customers, and we regret if we fell short in this aspect during your visits. To discuss your concerns further and to address any specific issues, we encourage you to contact our Service Director, Sean Hoopes, directly at 602-274-3800. Sean is committed to understanding your perspective and working towards a resolution that ensures your satisfaction. Thank you again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to improve your perception of our dealership in the future.

Helpful
June 16, 2024

Robbie did a great job walking me through everything. He answered all of our questions, made sure we understood the options available, and made sure we were happy with everything. I would strongly recomm More

by Guest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Mireles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robbie Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 16, 2024

They were quick to help and informative. My car was ready when I was told it would be. Cassie Allen was awesome. More

by Abraham
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Czerwinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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