Shottenkirk Toyota San Antonio - Service Center

Great service provided by great people! ! Epitome of customer service and professional knowledge. Rod and Shelley could not have done a better job - thank you. ! Epitome of customer service and professional knowledge. Rod and Shelley could not have done a better job - thank you. More

Good service experience - quick and courteous - all was taken care of and we enjoyed the experience - taken care of and we enjoyed the experience - More

Everything was explained good to us we waited at least 5 hours Megan was great! My Toyota was a new visitor for the first time there and now I know when and what service my car will need in the future so we hours Megan was great! My Toyota was a new visitor for the first time there and now I know when and what service my car will need in the future so we’ll be coming back soon! Thanks Megan. More

Very honest associates and very friendly. .. lots of knowledge of their duties I'll recommend.. .. lots of knowledge of their duties I'll recommend.. More

James & the crew that serviced My 2025 Camry SE were excellent; also I truly appreciate the help with programming the continued use of Sirius XM (promotion) that started when I purchased the car. excellent; also I truly appreciate the help with programming the continued use of Sirius XM (promotion) that started when I purchased the car. More

Job well done… keep up the good work. God bless all the staffs and members! God bless all the staffs and members! More

Very fast and friendly service personal. Work completed in a timely manner. Helpful, useful staff members. Work completed in a timely manner. Helpful, useful staff members. More

Always good, fast service and I have a GREAT service manager, Mr J J Saenz manager, Mr J J Saenz More

Was met by Carol Ann, she was very friendly and helpful and explained the process. The wait for my oil change was only 30 mins in stark contrast to the nearly 2 hr wait at Cavander. I would recommend Shott and explained the process. The wait for my oil change was only 30 mins in stark contrast to the nearly 2 hr wait at Cavander. I would recommend Shottenkirk Toyota for your service needs. More

Dealership changed ownership about one year ago and reflects that has resulted in an attitude change that everything now is about the money. Except for Rod Herrera, people seem pushy and inside of prop reflects that has resulted in an attitude change that everything now is about the money. Except for Rod Herrera, people seem pushy and inside of property beginning to look stark and barren. Other than Rod, my interactions have been less than stellar. My wife’s Lexus was returned to me after service 2 weeks ago and seat was tilted way back and the settings for seats and other items were changed. Perhaps someone tried to reset notifications and was unfamiliar with how to do it on Lexus. The new porters also do not present very well with appearance. Finally, as a Toyota owner since 1984 and an Alamo//Shottenkirk customer since 1988, I believe my observations are valid. Also, the “misc” charge of $19.72 on my recent invoice is outrageous and reflects the direction the new regime is headed and not steeped in customer retention. More