Shottenkirk Honda of Davis - Service Center

Tom and his guys are excellent. Quick, trustworthy and quality service. I pass 2 Honda dealerships to service my car here. Quick, trustworthy and quality service. I pass 2 Honda dealerships to service my car here. More

The service provided was great. The people were so nice and gave full attention what you want. I am satisfied with the work provided in servicing my vehicle The people were so nice and gave full attention what you want. I am satisfied with the work provided in servicing my vehicle More

Great place to bring in my vehicle. They took care of my vehicle well. Will continue to service my vehicle with them as long as they keep this up. Thanks guys!!! They took care of my vehicle well. Will continue to service my vehicle with them as long as they keep this up. Thanks guys!!! More

Outstanding customer service, they listen, and explain the process and gives an estimate of work being done. Kevin was outstanding very polite and explained what I need for. Tom has been my service cons the process and gives an estimate of work being done. Kevin was outstanding very polite and explained what I need for. Tom has been my service consultant since the early 90's. He is the example of customer service!!!! More

I have been a loyal customer for several years now but I won't be returning. I had service on 6\9 and was told on the phone that I needed 2 new sets of wheel bearings for my rear tires "because of when my won't be returning. I had service on 6\9 and was told on the phone that I needed 2 new sets of wheel bearings for my rear tires "because of when my car was hit" (exact words from Jennifer) and I needed a new PCV because it was crushed. I stated that my car had never been in an accident so she backtracked and said, "Oh when you damaged the wheel". But I asked why two? She couldn't really give me an answer but quoted over $800 for the work. I declined. I do have one damaged wheel but had never had problems with it or heard any bearing type of noise. I was there for my 80,000 mile check, oil change, tire rotations, etc. and wheel alignment. I did ask them to mark the tire that has the damaged wheel so that I would know which one it was afterwards. It was marked before service began as I had asked. When I went to pick up my car, Jennifer told me she was wrong in saying I needed two sets of bearings. I only needed one set of wheel bearings replaced and it was for the damaged wheel. She also said they needed to order a PCV and would call me when it came in. I declined to have the bearings replaced because my confidence level in her and the service department had diminished. However, because bearings are a big deal and risky to drive with them going out, I took my car into a local mechanic with a well known reputation for quality and honest service. This was the following Monday 6/12. I was told that there is no issue with the wheel bearings and was asked why I thought so. I told them my dealership told me they were bad. They were at a loss as to why I would have been told such a thing when in fact there's nothing wrong. They actually had 3 mechanics look at the wheel bearings and test them. I immediately called your dealership to speak with Jennifer. I spoke with Charlotte and gave her the entire story and asked for Jennifer to call me back. I have yet to receive that call back and have yet to receive a call that the replacement PCV came in. Also, it took Jennifer several tries to get the correct amount for the service I did receive on my car that day and a correct quote for new bearings and a PCV. And there is no recommendation anywhere on my paperwork for new bearings or a new PCV. Did they actually have the right car? More

Honestly the only reason why I purchased my car at Shottenkirk Honda in Davis, was for your service department. They service my other Honda also. Shottenkirk Honda in Davis, was for your service department. They service my other Honda also. More

We’ve bought 3 cars from this Honda dealership, & have worked with the amazing service department for almost 20 years! As always, Jennifer did an amazing job! Thanks! Kim Talbert🤗 worked with the amazing service department for almost 20 years! As always, Jennifer did an amazing job! Thanks! Kim Talbert🤗 More

Great experience, great advisor. Got me in, got out real quick. I will go back. Got me in, got out real quick. I will go back. More

Everyone from the staff at the front to the mechanics to the van driver to the receptionist, were all amazing and helpful! the van driver to the receptionist, were all amazing and helpful! More

Great and friendly service. Attentive employees that helped me with everything I was looking for. Attentive employees that helped me with everything I was looking for. More