Shottenkirk Honda of Cartersville - Service Center

Disreputable service dept. Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal Every time I visit for an oil change, service dept. finds hundreds of dollars of other "needs." Recently, I was told I needed a new front axel seal and fluids flushed, but I declined and visited a reputable mechanic who could find no axel seal leak at all. Never again will I visit this service dept. More

Not honest and very expensive. I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, includ I went to the dealership to get a transmission sensor replaced. I'd read from many internet sources that it should be approximately $150- $175, including service. Well, they charged $235. Also, the part wasn't in, so it had to be ordered. They told me that they would call me in two days when it came in to schedule the service. They never called; I had to call 6 days later to schedule the service. Then, after the service, they told me I needed about $1000 of additional service, including new brakes, which they were going to charge $275 for front brakes only! I had everything checked three weeks prior, so I knew this was untrue. It was very disappointing. Additionally, I will never buy a new car there, either. I walked around their lot while waiting 2 hours for my service to be completed. Every new car on their lot has a "dealer installed package" on top of factory options. This increases the price by over $2000 for each car and looking at the package they installed, it should only cost $600 or so. Very dishonest. I guess they jacked all of their prices up on their cars and service to help pay for the new building. One bonus-they were friendly, at least. More

second opinion Took my Honda in for the airbag recall, was told I had a oil leak and severally torn compliance bushing. Prices were unreal went to a garage was told Took my Honda in for the airbag recall, was told I had a oil leak and severally torn compliance bushing. Prices were unreal went to a garage was told they was no oil leak, had the bushing replaced they gave me my old parts there was a little hair line crack in one of them. I will never go to cartersville Honda again. They lied and the service department was unfriendly.. More

Service and buying car experience Everyone there are very nice and friendly, bought 6 automobiles from them, also the service department is great, Wayne and Angela are the best folks I Everyone there are very nice and friendly, bought 6 automobiles from them, also the service department is great, Wayne and Angela are the best folks I have ever worked with. That is the only place I will ever go. They work on everything too/. More