Shottenkirk Honda of Cartersville - Service Center

Oil change I was greeted and taken care of as soon as I walked in the door. Was out in record time. Friendly, courteous and personal service. Facility was clean I was greeted and taken care of as soon as I walked in the door. Was out in record time. Friendly, courteous and personal service. Facility was clean and comfortable temperature. More

Tyler Boneis a an excellent service manager. I had a situation he resolved from a service issue. He honors his words and stands behind his service department . situation he resolved from a service issue. He honors his words and stands behind his service department . More

over selling Had new tires on car and was told they needed rotating trying to come up with ad on service that was clearly not needed. Overkill !!!! to the point of Had new tires on car and was told they needed rotating trying to come up with ad on service that was clearly not needed. Overkill !!!! to the point of dishonestly. Felt like lets see how much money can we make!!!! More

Service and New Tires Angie took care of me through quote over the phone, setting the appointment, check-in, updates on progress, and making certain I drove out in line wit Angie took care of me through quote over the phone, setting the appointment, check-in, updates on progress, and making certain I drove out in line with the original quote. More

Angie and Tyler were both so helpful ! They sent a Angie and Tyler were both so helpful ! They sent a service guy to my home when my car would not start. I was a little nervous because my car was br Angie and Tyler were both so helpful ! They sent a service guy to my home when my car would not start. I was a little nervous because my car was brand new. Thank goodness it was only the battery. The technician jumped me off and sent me to dealership where they replaced my faulty battery ( which was under warranty). I wish I could remember his name because he was so nice and helpful! More

I was told I had a nail in my tire and that it would need to be replaced. I declined replacing it and was going to change it elsewhere then found out I was lied to and never had a nail in my tire. I will not to be replaced. I declined replacing it and was going to change it elsewhere then found out I was lied to and never had a nail in my tire. I will not come back to tj is location again. More

5000 mile serviceon my NEW 2020 pilot I was greeted as soon as I walked in door by Angie and Tyler. Very nice and respectful team of people working at Honda of Cartersville. I was in and I was greeted as soon as I walked in door by Angie and Tyler. Very nice and respectful team of people working at Honda of Cartersville. I was in and out quicker then what I was told which is unusual for a dealership. The gentleman who sold me my 2020 Honda back in September (Miles) was there and came and spoke to me and made a point to assure me that anything I need or any problems I might be having to just let him know and he would take care of it. My experience with Shottenkirk Honda has been a pleasant experience overall and Thank You to a Great Team!!! More

Great service Angie took care of my needs today. She explained in detail what was done to my Honda and answered all the questions I had about what type of oil and Angie took care of my needs today. She explained in detail what was done to my Honda and answered all the questions I had about what type of oil and filter they use on the Honda. Excellent customer service. Will be using this dealership for all my Honda service needs. More

I use this dealership to service my vehicle's constantly. I love the shuttle service and loner vehicle service. Everyone is friendly and honest and I would recommend using this dealership. I love the shuttle service and loner vehicle service. Everyone is friendly and honest and I would recommend using this dealership. More

At 10,000 miles I had warning lights on my dash appear stating to see my dealer. I turned my car off to go to work and when I started it up the light were gone. I went to the dealer and since they couldn stating to see my dealer. I turned my car off to go to work and when I started it up the light were gone. I went to the dealer and since they couldn’t see the lights they couldn’t do anything for me. About 5,000 miles later the lights come on again and I goto the dealer they said since that was the first time they saw it, they need to come on a 3rd time to do anything. So approximately 5,000 miles go by and the lights come on again. I goto the dealer and they tell me they need to replace a rocker arm pressure switch. So I leave my car get the repair and the light comes on yet again. The dealer now tells me they need to do a system update. Another 5,000 or so miles the lights come on again! I go back and they tell it’s the rocket arm pressure switch again. They just replaced this less than 10,000 miles ago? More