Shottenkirk Honda of Cartersville - Service Center

Service needs to be faster The last few times I actually had an appointment and it still took 2+ hours to get my oil changed. The service itself is OK but I feel like with an ap The last few times I actually had an appointment and it still took 2+ hours to get my oil changed. The service itself is OK but I feel like with an appointment this is an extremely long time to have to wait More

Oil change The window shade clip was broken , so I called and ordered a new one to replace at the time of the oil change. It was a sun visor clip that came inste The window shade clip was broken , so I called and ordered a new one to replace at the time of the oil change. It was a sun visor clip that came instead of shade clip. So the next day the right clip was ordered and installed for me . Three cheers to the service dept. The whole staff is very friendly and aim to please. !! More

Emily provided excellent service, quickly answered any questions i had, and respected my short timetable. She got me in and out promptly and was a joy to interact with. questions i had, and respected my short timetable. She got me in and out promptly and was a joy to interact with. More

The staff is made up of some great people. They are friendly and very welcoming. They are honest and upfront with their assessments and get them done in a timely fashion. Thanks guys! friendly and very welcoming. They are honest and upfront with their assessments and get them done in a timely fashion. Thanks guys! More

First Time Visit First time at Shottenkirk repair department for my new Honda. Receptionm Ade me feel like they all were family. Settled in with free wifi, coffee. S First time at Shottenkirk repair department for my new Honda. Receptionm Ade me feel like they all were family. Settled in with free wifi, coffee. Service rep came out to keep me informed of time remaining. Very pleased! Swill return! More

Angie has really been wonderful every time I go, if it wasn’t for her I might consider going to Rome versus Cartersville’s since I am in Calhoun. The service she provides is great along with the other ser wasn’t for her I might consider going to Rome versus Cartersville’s since I am in Calhoun. The service she provides is great along with the other services the deal offers such as courtesy rides and refreshments. More

always quick service I love this dealership and will always recommend doing business with them! The sales team and the service department are all wonderful. My favorite d I love this dealership and will always recommend doing business with them! The sales team and the service department are all wonderful. My favorite dealership! More

"Express" Oil Change This was anything but an "Express" oil change. I was told it would be about 45 minutes, when in fact I arrived at 11:45 for my 12:00 appointment, and This was anything but an "Express" oil change. I was told it would be about 45 minutes, when in fact I arrived at 11:45 for my 12:00 appointment, and I left at 1:15. I received an excuse that the service advisor was at lunch. My question would be why was the 12:00 time offered for my appointment. I received only the oil change, which is what I requested, so that part was OK. No one tried to add extra services that I didn't require. More

Very good except The people were courteous and friendly as always. I had already booked an appointment online which always reduces wait times. The only snafu was they The people were courteous and friendly as always. I had already booked an appointment online which always reduces wait times. The only snafu was they forgot to reset toe maintenance minder. I chose to return to make sure it was done correctly and that they knew they had a problem to correct. More

I like their service, wait time is mostly short, staff is friendly and always smiling. They explain me what to expect on my next service so I can budget for that as well friendly and always smiling. They explain me what to expect on my next service so I can budget for that as well More