Shottenkirk Honda of Cartersville - Service Center

Always reliable. I have owned Honda's since my first 1981 Prelude. I had a bit of trepidation when Shottenkirk came to Cartersville and assumed the local Honda dealer I have owned Honda's since my first 1981 Prelude. I had a bit of trepidation when Shottenkirk came to Cartersville and assumed the local Honda dealership. My concerns were quickly put to rest and I have been extremely gratified with their service department as they have met my every maintenance need. This is the go-to place for your Honda maintenance! More

Everyone was prompt and courteous. Waiting area ver pleasant. I wasn’t barraged with a list of things that my car needed. I don’t feel overcharged. pleasant. I wasn’t barraged with a list of things that my car needed. I don’t feel overcharged. More

I am always pleasantly surprised by the service department and any employee I interact with and how knowledgeable and polite they are. I was in and out in a very reasonable time. department and any employee I interact with and how knowledgeable and polite they are. I was in and out in a very reasonable time. More

Had a trim strip replaced. They did a great job while I waited. I’m pleased that we bought our Honda here. Will continue to come here. waited. I’m pleased that we bought our Honda here. Will continue to come here. More

Angie and crew always find and report any concerns while doing the requested work. They work with coupons and discounts as available. I’ve had them do all the work on my Element for 17 years. doing the requested work. They work with coupons and discounts as available. I’ve had them do all the work on my Element for 17 years. More

Our salesman, Dana, worked hard in getting us in our Pilot back in 2016 ... which we still love! Service dept just as awesome! Thanks, Shottenkirk for all around great customer service! Pilot back in 2016 ... which we still love! Service dept just as awesome! Thanks, Shottenkirk for all around great customer service! More

I always enjoy brining ALL my vehicles here If you want my participation in your surveys in the future, you need to eliminate this review box. Most of us working folks do not have the time nor p If you want my participation in your surveys in the future, you need to eliminate this review box. Most of us working folks do not have the time nor patience to write a book. More

Awesome experience every time. Tyler Bone and all the staff at Shottenkirk do everything they can to please the customer. Great job as always. Richard Lewis has put together a great team from top to bott staff at Shottenkirk do everything they can to please the customer. Great job as always. Richard Lewis has put together a great team from top to bottom. More

Big Improvements over the past year We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) an We purchased our 2019 Pilot basically a year ago, during that time we have had continuous problems with the Info-System (basically a known problem) and therefore have visited the dealership many times. Honda believes they have finally fixed the problems, we are hoping. I have to say that we have seen continued improvements in the service department over the last year. In my opinion they have gone from Fair to very close to Excellent. The biggest improvement they could make at this time would be better customer communications on status and expectations. Everyone we have worked with is very friendly and working hard to get our issues resolved, didn't seem to be as much the case 9+ months ago. More